Search Evaluator Quality Analyst Portuguese Speaker

Global Operations

Search Evaluator Quality Analyst Portuguese Speaker (Fixed Term Contract 12 months) - EMEA

Location

:

Lisbon

Employment Type

:

Regular

Job Code

:

A214749B

Responsibilities

About the team

The Search and Interaction Safety Operations team will assume a critical role in ensuring the seamless operation of TikTok's search and interaction feature, implementing operational processes, and overseeing day-to-day activities. By proactively addressing safety concerns and enhancing operational efficiency, the team will significantly contribute to TikTok's mission of providing a safe, smooth, and enjoyable search experience for users worldwide.

Responsibilities

• Conduct sampling and be the arbitrator of appeals to evaluate the quality of labellers and QAs involved in comment, messaging or any Search-related projects.
• Work closely with multiple business partners (e.g., BPO or in-House labellers, QAs, Trainers, etc.) to enhance quality and efficiency, such as weekly calibrations, daily Q&As, quality analysis reports, etc.
• Create training materials, presentations, and manuals for use in moderations team in Search projects.
• Identify supports needs with TL and stakeholders and establish a training schedule to ensure all employees receive appropriate training.
• Evaluate cases on a daily basis and provide the RCA feedback, which can be translated into improvements of moderation quality in Search related projects.
• Generate recommendations for improvement and optimization, analyse and summarize the Search data.
• Optimizing standard operating procedures (SOPs) and being accountable for the improvement will ensure the strong delivery of business teams.
• Accountable for Search evaluation, conducting analysis reports, and fulfilling other related business requirements while offering guidance to deliver key project milestones and achieve optimization of data-driven strategies.
• Work independently as a designer for evaluation, exhibit an in-depth understanding of the business, and undertake responsibility for the entire evaluation process, including planning, execution, and presenting high-quality evaluation analysis to assist in product optimization.
• Perform other relevant and ad-hoc projects assigned by TL, such as urgent business requests and reporting from product teams.

Qualifications

Minimum Qualifications

• Bachelor's degree or above.
• Fluent in English and Portuguese(Brazil and Portugal), including in-depth understanding of market regional culture.
• In-depth understanding of TikTok or similar social media platforms. 2+ years of working experience in the trust and safety industry will be preferred.
• Excellent content analysis and communication skills. Data analysis skills will be preferred.
• Ability to manage cross-functional operational efforts, work with data delivery, engineering, and product teams to ensure the smooth rollout of projects.
• Ability to manage high-volume workloads while maintaining accuracy and consistency.
• Demonstrates strong adaptability when navigating changes in scope, policy, or workload.

Preferred Qualifications

• Flexible, adaptable, proactive and self-motivated, and demonstrated ability to perform well in a highly changing environment.

Job Information

Trust & Safety

Content that this role interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. Hence, it is possible that this role will be exposed to harmful content on a daily basis.

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TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.

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We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

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About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

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Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

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We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

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Diversity & Inclusion

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TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.