Warehouse & Logistics Operations Manager

Ready to lead, disrupt and reinvent the sleep industry?

We are Emma – The Sleep Company. Founded in 2015, we've become the world's largest D2C sleep brand, available in over 35 countries with more than 25 stores across Europe. Recommended by leading consumer associations in EMEA, APAC, and the Americas, we develop the best sleep comfort products that empower our customers to awaken their best every day.

At Emma, we are a community of smart, driven people, united by a strong culture of collaboration, teamwork, and knowledge sharing. We think big, take ownership, and are empowered to drive meaningful impact. Through hands-on experience, mentorship, and continuous learning, we drive our own growth and learning. With Emmies from over 60 nationalities and offices across multiple regions, our diverse perspectives enrich our workplace culture. Ready to shape the future of sleep with us? Let's make it happen

We are looking for a Warehouse and Logistics Operations Manager to oversee our 3PL warehouse operations and last-mile fulfillment for the UK and Ireland. You will work from our Lisbon office in a hybrid format and collaborate closely with internal teams and external suppliers to ensure excellent delivery performance, high warehouse efficiency, and strong cost control.

• Oversee daily operations for our 3PL warehouse and last-mile carriers across the UK and Ireland.
• Monitor and improve key KPIs, such as OTIF, carrier lead times, delivery performance, warehouse productivity, stock accuracy, and overall cost efficiency.
• Act as the main point of contact between our internal teams and external logistics partners.
• Manage inventory levels, prevent aging and blocked stock, and ensure optimal warehouse space utilization.
• Lead replenishment planning, approve inbound flows, and coordinate purchase orders and warehouse transfers.
• Partner with internal Account Managers to resolve operational challenges and support customer requirements.
• Ensure timely and cost-effective parcel and pallet deliveries by optimizing our fulfillment and carrier network.

• 3 to 5 years of experience in warehouse operations, logistics, last-mile delivery, or 3PL partner management.
• Proven experience in inventory control, replenishment planning, and operational performance improvement.
• Strong communication and stakeholder management skills, with the ability to work across teams and external partners.
• Comfortable working in a fast-paced environment where priorities shift and decisions are made quickly.
• Proactive problem solver with a hands-on mindset and focus on continuous improvement.
• Fluent in English (C2). Any additional European language is a plus.

• Pet-friendly office environment.
• Discounts on our products.
• Health insurance, including dental.
• 24 vacation days.
• A multicultural and international work environment.
• Company events that are actually enjoyable and build meaningful connections.
• Ownership, trust, and support from day one to grow your career.

Become an Emmie

Emma is transforming the world of sleep - and we want the highest-performing people to help us pull it off. We want you. But only if you're willing to go all in. Only if you're willing to question, disrupt, innovate, and create from the ground up.

We proudly celebrate diversity. We are an equal-opportunity employer committed to promoting inclusion in our workplace. We consider all qualified applicants for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability, or age.

Our aim is to get back to you in a couple of days, however, we are currently receiving a large number of applications and this might lead to a delay in the process. We will get back to you as soon as possible