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Remote German speaking Customer Service Representative in Portugal
3 semanas atrás
Cross Border Talents is looking for a German speaking Customer Support Representative to work for a global leading provider remotely in Portugal
Description:
Your role will involve providing customer service via incoming calls, live chat, emails, and social media channels. You'll serve as a consultant to our customers, offering prompt and tailor-suited solutions to questions and issues.
Key Responsibilities:
- Ability to assist users with Pre-Sales, General Inquiries, and technical support issues via phone/email/chat/social/social messaging channels (as assigned).
- Ability to adapt the brands voice and tone for interactions on both private (phone/email/chat/messaging channels) and public (social, forums, e-commerce reviews)channels.
- Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented Respond to inbound customer requests , document relevant case information.
What You Need:
- Native level of German (C1-C2 level)
- Fluency in English (at least B2 level)
- Outstanding communication skills
- Good typing and computer skills (MS Office applications)
- Ability to explain complex concepts clearly
- Organizational, decision-making, and analytical skills
- Team player with a positive attitude
- High school diploma or equivalent
- Previous experience in customer service is an advantage, but not required
- Availability to work on rotational shifts
What You Can Expect from Us:
- Full-time role, hybrid or online if not in Sofia
- Competitive salary.
- Comprehensive initial training and onboarding (fully paid).
- Professional Development and Career Navigation programs to support your career growth.
- Possibility to work remotely.
- Additional benefits including Health and Life Insurance, Transport allowance, Meal allowance
