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Customer Support for Online Video Streaming platform
Há 5 horas
Embrace the future
Recently, we have seen streaming companies and websites taking viewers from classical TV into new services and devices. This project is a support line for one of these services - the best-loved video streaming website in the world.
You will be part of a multicultural team based in Lisbon, where you will provide outstanding multi-channel support to users of the service.
You can see the details below and we would be happy to address any questions you might have.
Key Responsibilities
- Audience is the premium membership customers
- Identifying the client's problem; troubleshooting them to find the solution
- Documenting each action you take; and categorizing cases and possible bugs
- E.g. Fix account issues; Fix playing videos issues or uploading problems
- Soft Troubleshooting
What We're Looking For
- At least 12 months of direct customer service experience required, preferably in contact centers in a B2C and/or B2B environment
- Live customer support experience (phone, chat, email)
- Excellent native level written and spoken communication skills in Russian
- Fluency in English
- Demonstrated ability to satisfy customer needs (good understanding and active listening capabilities, knows how to probe to get relevant information)
- Ability to handle difficult situations.
- Provide customer and technical support to customers through phone, email and chat requests
- Openness to work flexible hours as required (may include evenings, weekends and/or holidays)
- EU Citizenship or a valid Portuguese Work Permit required
Our Offer
- Contract from day 1 and paid training
- Relocation package (for illegible candidates moving to Lisbon from abroad)
- Training and development opportunities
- Private health insurance including close family (Spouse + children free of charge)
- Life insurance
- Child benefits such as Nursery Voucher and Student Voucher
- Employee Assistant Program (EAP) to promote wellbeing of employee's (Health and well-being, Consumption and Real Estate, Financial Consulting, Documentation/"Dia platino" service)
- Discount membership and access various gyms across Portugal
- Various corporate discounts available through partnership between Cognizant and other partners such Pestana Hotels, Carnext, Huawei, Apple, MEO,
- In Cognizant offices you have access to fresh fruit, water, coffee, and tea daily
