Portuguese Customer Care Specialist

Há 2 dias


Lisboa, Lisboa, Portugal SkillMatch Solutions Tempo inteiro


Come to Greece and work remotely from any Greek city

Location: Greece, Athens

Working model: remotely within Greece

Role Overview: We are seeking a dedicated Customer Support Specialist fluent in Portuguese and English to join our dynamic team in Athens. As a Customer Support Specialist, you will be the first point of contact for our Portuguese-speaking customers, providing exceptional service and resolving inquiries via phone, email, and chat.

Key Responsibilities:

  • Handle inbound customer inquiries and issues in a professional and timely manner.
  • Ensure customer satisfaction through effective communication and problem-solving skills.
  • Document all interactions accurately in the CRM system.
  • Collaborate with other departments to escalate and resolve complex issues.
  • Meet individual and team performance targets.

Schedule: Monday to Sunday, 09:00-23:00 (Shift rotation applies)

Compensation:

  • Monthly gross salary: 1,100 EUR
  • Monthly Performance Bonus: 110 EUR

Benefits:

  • Health care benefits and various discounts
  • Comprehensive training by certified instructors
  • Opportunities for professional growth and development
  • Participation in special events and community initiatives
  • Free online Greek language courses
  • State-of-the-art working environment with relaxing break areas
  • Employment at a Great Place to Work-Certified Company that values diversity

Requirements:

  • Native proficiency in Portuguese and fluent in English (C1 level or higher)
  • EU citizenship, Full-purpose or Specific-purpose work permit card, or Certificate of Protection (refugees)

Hiring Process:

  • Initial review of applications
  • Language proficiency online tests
  • Client's interview

Start date: ,

Documents Accepted:

  • EU citizenship.
  • Full-purpose & Specific-purpose work permit card.
  • Certificate of Protection (refugees)

Relocation Package:

  • 2 Weeks of hotel accommodation
  • Flight ticket (inside the EU)
  • Airport Pickup
  • Real Estate Agency fee



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