Portuguese Customer Care Specialist
Há 2 dias
Come to Greece and work remotely from any Greek city
Location: Greece, Athens
Working model: remotely within Greece
Role Overview: We are seeking a dedicated Customer Support Specialist fluent in Portuguese and English to join our dynamic team in Athens. As a Customer Support Specialist, you will be the first point of contact for our Portuguese-speaking customers, providing exceptional service and resolving inquiries via phone, email, and chat.
Key Responsibilities:
- Handle inbound customer inquiries and issues in a professional and timely manner.
- Ensure customer satisfaction through effective communication and problem-solving skills.
- Document all interactions accurately in the CRM system.
- Collaborate with other departments to escalate and resolve complex issues.
- Meet individual and team performance targets.
Schedule: Monday to Sunday, 09:00-23:00 (Shift rotation applies)
Compensation:
- Monthly gross salary: 1,100 EUR
- Monthly Performance Bonus: 110 EUR
Benefits:
- Health care benefits and various discounts
- Comprehensive training by certified instructors
- Opportunities for professional growth and development
- Participation in special events and community initiatives
- Free online Greek language courses
- State-of-the-art working environment with relaxing break areas
- Employment at a Great Place to Work-Certified Company that values diversity
Requirements:
- Native proficiency in Portuguese and fluent in English (C1 level or higher)
- EU citizenship, Full-purpose or Specific-purpose work permit card, or Certificate of Protection (refugees)
Hiring Process:
- Initial review of applications
- Language proficiency online tests
- Client's interview
Start date: ,
Documents Accepted:
- EU citizenship.
- Full-purpose & Specific-purpose work permit card.
- Certificate of Protection (refugees)
Relocation Package:
- 2 Weeks of hotel accommodation
- Flight ticket (inside the EU)
- Airport Pickup
- Real Estate Agency fee
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