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German Speaking Quality Analyst
2 semanas atrás
Are you fluent in German and possess a keen eye for quality assurance? Join us as a German-Speaking Quality Analyst in the captivating city of Lisbon, where innovation meets culture, and every day brings new opportunities. Bring your minimum 1-year experience in quality analysis, and take advantage of our comprehensive relocation package, including accommodation in Lisbon and flight tickets. With a competitive salary and health/life insurance benefits, this role offers a dynamic career path in the heart of our thriving team.
About Us: We are a leading force in providing outstanding customer experiences, committed to setting the standard for service excellence. Join our diverse and dynamic team in Lisbon, where your expertise as a Quality Analyst will play a crucial role in ensuring our continued success.
Position Overview: As a German-Speaking Quality Analyst, you'll be at the forefront of maintaining and elevating our customer service standards. This role is an exciting opportunity to contribute to our commitment to excellence, utilizing your expertise to drive quality improvements in our operations.
Key Responsibilities:
- Quality Assurance: Conduct comprehensive quality assessments on German-language customer interactions, ensuring adherence to established standards and guidelines.
- Feedback and Coaching: Provide constructive feedback to agents based on quality assessments, offering targeted coaching to enhance performance and customer satisfaction.
- Data Analysis: Utilize your analytical skills to identify trends, patterns, and areas for improvement, contributing to data-driven decision-making processes.
- Process Improvement: Collaborate with team leads and managers to identify opportunities for process enhancements and overall operational improvements.
- Training Support: Contribute to the development and implementation of training programs to ensure continuous improvement in quality across the German-speaking customer service team.
Qualifications:
- Fluent in German (both written and spoken).
- Minimum 1 year of experience as a Quality Analyst in a call center environment.
- Strong analytical skills and attention to detail.
- Effective communication and coaching abilities.
- Commitment to maintaining high-quality standards in customer interactions.
Perks:
- Relocation Package: Enjoy the ease of transitioning to Lisbon with accommodation and flight tickets provided.
- Competitive Salary: Recognizing your valuable contribution to our commitment to quality excellence.
- Health and Life Insurance: Comprehensive coverage to ensure your well-being and peace of mind, reflecting our commitment to your health.
Why Join Us:
- Professional Development: Opportunities for career growth within the quality analysis domain, with ongoing training and support.
- Cultural Immersion: Immerse yourself in the rich culture of Lisbon while contributing to a diverse and dynamic team.
- Team Collaboration: Engage in a collaborative and supportive work environment, where your insights contribute to the success of our operations.
Ready to take your career to the next level as a Quality Analyst in Lisbon? We're eager to welcome you Submit your application, including your resume
