English Speaking Customer Support Specialist

Há 5 horas

Lisboa, Lisboa, Portugal CallForTalents Tempo inteiro

Customer Service Specialist – English Speaking (Social Media & B2B Support)
Location:
Lisbon, Portugal (On-site)

Contract Type:
6-month contract

Start:
ASAP

Work Model:
Onsite only

About The Role
We are looking for a
English-speaking Customer Service Specialist
to support our client's
B2B advertisers
on one of the world's leading social media platforms.

You will be responsible for end-to-end product troubleshooting, handling advertiser inquiries, and providing high-quality customer support related to digital advertising products.

Key Responsibilities

  • Take an active role in identifying opportunities to enhance service quality and improve the overall advertiser experience.
  • Handle and resolve end-to-end product troubleshooting via email and chat channels.
  • Provide customer support for a wide range of advertising products, including technical and product-related queries.
  • Collaborate closely with internal Product Operations and Engineering teams to drive timely resolution of open cases.
  • Ensure high customer satisfaction levels through consistent communication and quality support throughout the case lifecycle.
  • Meet productivity targets and service level metrics, contributing to Best-in-Class support performance.
  • Partner with technical specialists to educate advertisers on product features, campaign setup, and common issue categories.

Requirements

  • Experience in paid campaign management is mandatory.
  • Degree in Marketing or a related field.
  • Experience in Digital Marketing.
  • Previous experience in a Contact Centre or Service Program for an Advertising Tech company.
  • Fluent knowledge of social media platforms and basic understanding of digital advertising concepts.
  • Strong customer service orientation, with excellent problem-solving and communication skills.
  • Ability to work independently as well as in a collaborative team environment.
  • Fluent English (C1/C2)

Work Schedule
Initial Schedule: 12-Hour Operational Window
Monday to Sunday – 07:00 to 19:00
Two rotational shifts:

  • 07:00 – 16:00
  • 10:00 – 19:00

Future Schedule (Date TBD by Client):
24/7 operation – Monday to Sunday

  • Rotational shifts
  • 2 rotating days off per week

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