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Clinical Support Specialist
2 semanas atrás
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at
Job Function
Customer Management
Job Sub Function
Technical Field Service
Job Category
Business Enablement/Support
All Job Posting Locations:
Porto Salvo, Portugal
Job Description
Johnson & Johnson MedTech produce a broad range of innovative products and solutions used primarily by health care professionals in the fields of orthopedics, surgical oncology, general surgery, neurosurgery & neurological disease, infection prevention, cardiovascular disease, and aesthetics. As the most comprehensive devices business in the world, Johnson & Johnson MedTech is best suited to serve evolving customer needs, train more surgeons to improve standards of care, and treat more patients globally as access expands.
Johnson & Johnson MedTech Orthopedics
is the largest, most innovative and comprehensive orthopaedic and neurological business in the world.
Johnson & Johnson MedTech Orthopedics
offer an unparalleled breadth and depth of products, services and programs in the areas of joint reconstruction, trauma, spine, sports medicine, neurological, craniomaxillofacial, power tools and biomaterials.
We have an exciting and challenging role within our team as a
Clinical Support Specialist
based in Algarve.
Purpose of the role
You will be responsible for maintaining an existing customer base and developing surgical support, identify sales opportunities in strategic accounts across Sale Territory. In this role, you will become an integral part of the sales team by providing support to several territory managers in servicing their customers and accounts.
What To Expect
You will provide in theatre support to consultants and nursing staff regarding the use of products of Joints and Trauma Business
Providing accurate information regarding all products and their indications (i.e. surgical techniques) for use to orthopaedic consultants and nursing staff
Provide first class service and seamless supply to customers including training, stock checks, timely deliveries and supporting the theatre team to ensure the operation proceeds successfully.
Assist in the promotion/correct use of
Johnson & Johnson MedTech Orthopedics
products through regular, organised customer education meetings and training sessions
Develop business opportunities across the portfolio in Key Focus Accounts, communicate to the Territory Manager, and assist in the successful conversion of these business opportunities.
Provide support to
Johnson & Johnson MedTech Orthopedics
Education Events
Achieve Business goals in line with CREDO Values
Promote use of portfolio and services to Orthopaedic Surgeons, Theatre Staff
Maintain and grow the business as defined by the individual business plan and Key Opinion Leader targets.
Proactively build and develop relationships with Clinical stakeholders
Develop a portfolio of territory Key Opinion Leaders across the product portfolio
Cover surgical cases as required to support regional colleagues
What type of mark will YOU make?
By joining
Johnson & Johnson
MedTech
you will find boundless opportunities to craft your path & amplify your impact inside & outside our walls. And with our commitment to be the world's healthiest workforce you can strengthen your body as well and your mind. When you work at Johnson & Johnson MedTech you can touch over a Billion lives worldwide every day. And when you apply your talent to our collective purpose there's no end to the lasting impact we can make together. And that changes everything.
What's in it for YOU?
It's important to us that you feel you can bring your whole self to work; at Johnson & Johnson MedTech we provide an environment for you to fulfil your career aspirations as well as promoting your physical and mental wellbeing. As part of our offering, you will receive a competitive compensation and benefits package as well as benefits that can be tailored to what is valuable to you throughout different stages of your life.
Essential Requirements
Who are we looking for?
- A Bachelor's or Graduate degree in Health Sciences like Nursing
- 3-5 years of work experience within OR Nurse, ICU or Clinical Support in Medical Device Industry
- Surgical procedure knowledge, adequate to illustrate our product benefits is preferred
- Excellent listening, communication, and presentation skills
- Passionate, Purpose Driven and Proactive
- Advance-level computer skills, and the ability to multitask without the direct oversight of manager required.
- Analytical thinking and Results driven. Steadfastly pushes self for results
Required Skills
Preferred Skills:
Accountability, Analytical Reasoning, Communication, Customer Empathy, Customer Service, Customer-Support, Customer Support Operations, Customer Support Trends, Data Reporting, Detail-Oriented, Equipment Maintenance, Innovation, Issue Escalation, IT Service Desk, Process Oriented, Project Management Office (PMO), SAP Field Service Management, Service Request Management
