Application Production Support

1 semana atrás

Lisboa, Lisboa, Portugal Inetum Portugal Tempo inteiro
Company Description

Inetum is a leading global IT services company, dedicated to providing innovative solutions to our clients. We are committed to fostering a dynamic, inclusive work environment where creativity and collaboration thrive. We have a presence in 19 countries and more than 28,000 employees worldwide.

If you are looking for a dynamic, innovative and technological company, Inetum is the place for you Come be part of Inetum

Job Description

Candidate will play a major role in handling Incidents, service requests and Infra Maintenance activities and work in team in shift basis (24/7 production support

Main Tasks:

  • Review and create application Support knowledge articles.
  • Ensure all production deliverables are aligned with standards and best practices.
  • Strong knowledge on batch processing and to support production incidents.
  • Analyzing system logs and identifying potential issues with infrastructure and Application related issues.
  • Service monitoring, alerting, reporting and continuous improvement of the service quality and availability.
Qualifications
  • Provide technical support to system and application related issues on the respective WINDOWS/ Linux environments used by the different domains in Wealth Management.
  • UNIX shell scripting/ PowerShell/ Python knowledge to automate the server/service/process restarts and other day-to-day activity.
  • Basic knowledge on Autosys (i.e – create new job's/Modify the existing Job's).
  • Strong Knowledge in ITIL
  • PL/SQL

Soft Skills:

  • Critical thinking
  • Communication skills - oral & written
  • Ability to share / pass on knowledge
  • Personal Impact / Ability to influence
  • Analytical Ability

Qualification & Experience:


• Total 3+ years of IT experience working in IT infrastructure and application support  with good mix of experience as given

• years on Linux, Windows, Middleware [WAS/Tomcat], Production Support.

Mandatory


• Strong critical thinker with problem solving approach.

• Good written and oral communication skills

• Should have hands on experience on Linux, Windows Server Administration.

• Should have hands on experience in Middleware technologies 

• Strong understanding on batch process & autosys.

• Good understanding in CICD tools

• Good understanding on ITIL practices.

Additional Information


• English – Expert

Hybrid mode in Lisbon

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