Head of Concierge

2 semanas atrás

Lisboa, Lisboa, Portugal Amorim Luxury Group Tempo inteiro

Amorim Luxury is launching a new, elevated Concierge service that sets a new benchmark in personalized lifestyle management. The Head of Concierge will lead the vision, team, and daily operations of this service, ensuring exceptional experiences for our most discerning clients.

Key Responsibilities

  • Lead, coach, and develop a team of Concierge Agents, fostering a high-performance, service-driven culture.
  • Oversee daily operations, shift planning, and service quality across extended operating hours.
  • Act as the escalation point for complex or high-profile client requests.
  • Implement and monitor KPIs to ensure excellence in response times, satisfaction, and personalized service.
  • Collaborate with Hospitality, Retail, Events, Club Operations, CRM, and Digital teams to ensure seamless service delivery.
  • Ensure effective use of CRM (Salesforce) and communication platforms (e.g., Talkdesk) and support digital integration.
  • Drive service innovation, curated partnerships, and bespoke client experiences aligned with the Amorim Luxury standard.

Preferred Experience

  • 7+ years in luxury hospitality, private concierge, or lifestyle management.
  • Proven leadership in high-end service environments (luxury hotels, member clubs, lifestyle groups).
  • Strong experience with CRM tools and shift-based team operations.

  • Solid understanding of Portugal's luxury landscape and UHNW clientele is a plus.

  • Inspirational leadership and refined communication.

  • High emotional intelligence, cultural awareness, and absolute discretion.
  • Passion for luxury, innovation, and crafting unforgettable experiences.

  • Head Concierge

    2 semanas atrás

    Lisboa, Lisboa, Portugal Meliá Hotels International Tempo inteiro

    "The world is yours with Meliá"Discover a path without limits at Meliá, where growth and development opportunities are endless. Embark on a journey that will take you to work in several countries and become part of our extended global family.Discover some of the benefits we offer:My MeliáRewards: Participate in our exclusive loyalty program, enjoying...

  • Head Concierge

    2 semanas atrás

    Lisboa, Lisboa, Portugal Meliá Hotels International Tempo inteiro

    "The world is yours with Meliá"Discover a path without limits at Meliá, where growth and development opportunities are endless. Embark on a journey that will take you to work in several countries and become part of our extended global family.Discover some of the benefits we offer:My MeliáRewards: Participate in our exclusive loyalty program, enjoying...

  • Responsável de Concierge

    2 semanas atrás

    Lisboa, Lisboa, Portugal LEADS4SALES Tempo inteiro

    Concierge Assistant – French Speaker | LisbonWe are seeking a Concierge Assistant to join our international, dynamic team in Lisbon. This role is perfect for professionals passionate about delivering premium, personalized service and creating exceptional client experiences.Key ResponsibilitiesProvide a high-quality, tailored concierge service that exceeds...

  • Concierge Specialist

    2 semanas atrás

    Lisboa, Lisboa, Portugal Bolt Technology Tempo inteiro

    We are looking for a great Concierge Specialist to join our Bolt Chauffeur team. (fixed-term contract)About usWith over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.We believe in creating an inclusive environment where everyone is welcome, regardless of...

  • Head of Front of House

    2 semanas atrás

    Lisboa, Lisboa, Portugal Amorim Luxury Group Tempo inteiro

    The Head of Front of House (FOH) ensures that every guest interaction is seamless, personalized, and unforgettable. This role leads, mentors, and supports all front-facing staff—including receptionists, hosts, butlers, concierges, and service personnel—while collaborating closely with Guest Relations, Kitchen, F&B, Maintenance, Housekeeping, Doorman...

  • Concierge Agent

    2 semanas atrás

    Lisboa, Lisboa, Portugal Amorim Luxury Group Tempo inteiro

    As a Concierge Agent at Amorim Luxury, you will be part of a high-performance team dedicated to delivering exceptional, personalized experiences for our clients. You will handle requests across multiple channels, curate bespoke solutions, and ensure seamless service throughout all Amorim Luxury touchpoints.Key Responsibilities:Serve as the main point of...

  • Rececionista / Concierge

    Há 5 dias

    Lisboa, Lisboa, Portugal Bairro Alto Hotel Tempo inteiro

    SOBRE NÓSO Bairro Alto Hotel, membro da Leading Hotels of the World, é um boutique hotel de 5 estrelas no centro de Lisboa, localizado no coração da baixa histórica, entre dois dos bairros mais emblemáticos da cidade, o boémio Bairro Alto e o chique, cultural e trendy Chiado.Pioneiro na hotelaria Boutique de Lisboa, distinto e de sofisticação...

  • Rececionista / Concierge

    Há 7 dias

    Lisboa, Lisboa, Portugal Hotel bairro alto Tempo inteiro

    O Bairro Alto Hotel, membro da Leading Hotels of the World, é um boutique hotel de 5 estrelas no centro de Lisboa, localizado no coração da baixa histórica, entre dois dos bairros mais emblemáticos da cidade, o boémio Bairro Alto e o chique, cultural e trendy Chiado.Pioneiro na hotelaria Boutique de Lisboa, distinto e de sofisticação informal,...

  • Assistente a Concierge

    2 semanas atrás

    Lisboa, Lisboa, Portugal LEADS4SALES Tempo inteiro

    Concierge Assistant – French Speaker | LisbonWe are looking for a Concierge Assistant to join our international, dynamic team, committed to delivering exceptional customer service. If you value premium service, have great attention to detail, and enjoy creating unique experiences, this could be the next step in your career.Key ResponsibilitiesDeliver...

  • Head of Engineering

    2 semanas atrás

    Lisboa, Lisboa, Portugal FledgeHQ Tempo inteiro

    Fledge We are a boutique search firm connecting exceptional Talent with the most innovative companies and products that positively impact our societies. We present a tailor-made solution between fine consulting and flexible recruitment process outsourcing: Fractional Talent Acquisition AdvisoryRecruitment operation toolingOn-demand Talent Search Job...