Customer Service
1 semana atrás
About The Job Customer Service - Real State
Nos encontramos en la búsqueda de un perfil
Customer Service
en el seno del equipo de Operaciones de una empresa gestora de activos inmobiliarios especializada en rehabilitación de inmuebles y gestión de los mismos.
Este perfil formará parte de un equipo de atención al cliente encargado de gestionar las siguientes tareas principales:
- Onboarding de Clientes (que incluye la formalización documental asociada y el seguimiento de expedientes)
- Encuestas periódicas de satisfacción
- Gestión de cambios y renovaciones
- Gestión de bajas, trámites de despedida y cierre de expedientes
- Gestión de servicios privativos
- Gestión de incidencias técnicas y administrativas a través de la plataforma de incidencias y el centro de llamadas (identificación del nivel de gravedad de la incidencia, responsables de la resolución, seguimiento del proceso hasta el cierre de la incidencia, optimización de tiempos, etc.)
Reportará directamente al Responsable del área comercial de la empresa y deberá interactuar constantemente con los departamentos de Property Management y Facility Management para asegurarse de que toda la información proveniente de los inquilinos se gestione correctamente.Se requiere dominio de herramientas de ofimática.
Si crees que puedes encajar en esta posición no dudes en apuntarte a la oferta
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