Customer Success Representative

Há 4 dias

Matosinhos, Portugal B-Parts Tempo inteiro

B-Parts
is building a trusted global eCommerce brand for used auto parts, making it effortless to search and buy original parts. Every day, we help hundreds of repair shops and customers find the best solutions for their vehicles.

With a diverse and talented team, we foster an empowering environment where everyone can thrive and achieve their full potential.

If you're looking to grow your skills in the fast-paced eCommerce world, B-Parts is the perfect place to learn, collaborate, and make an impact.

What is expected in this role:

  • Managing customer claims and returns for B2B and B2C customers;

  • Being the technical support to evaluate warranties and exchanges;

  • Helping fulfil purchase exchanges for customers;

  • Ensuring customer satisfaction, and follow up all steps and timings of claims;

  • Tasks are carried out in writing, so well-developed written communication skills are a must.

  • Being problem-solving orientated.

What we're looking for:

  • Fluency in Portuguese and English (mandatory);

  • Fluency in French (is a plus);

  • Strong customer orientation;

  • Planning and organization skills;

  • Domain of computer tools.

Benefits:

  • Insurance Package;

  • Bonus plans.

Location:

  • Porto headquarters.

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