Onboarding Specialist

2 semanas atrás

Porto, Porto, Portugal GuestReady Tempo inteiro 30 000 € - 60 000 € por ano

Join RentalReady as a Onboarding Specialist (French Speaker)

RentalReady is a next-generation Property Management System (PMS) for short-term rental professionals, born within the GuestReady Group — one of the global leaders in property management.

Operating across Europe, the Middle East, and Asia, RentalReady empowers hundreds of property managers with a modern, powerful, and intuitive platform to run their operations, manage owners, and communicate with guests.

Now, we're looking for a French-speaking Onboarding Specialist to join our growing team and deliver an exceptional onboarding experience to our clients

Role Overview
You'll be on the front line managing the onboarding of new clients, guiding them through every step — from initial setup to full autonomy on the platform.
Your mission: ensure every user has a smooth, positive, and successful start with RentalReady, directly contributing to customer satisfaction and long-term growth.

Key Responsibilities & Tasks


Lead onboarding sessions for new clients, ensuring smooth setup and clear understanding of RentalReady's features.
Example: Walk clients through platform configuration, best practices, and key integrations.

Communicate value clearly to drive activation and feature adoption.
Example: Show clients how our automation tools can save them time and boost efficiency.

Identify client needs and pain points during calls and address them proactively.
Example: Spot configuration issues or data gaps early and solve them before they escalate.

Provide personalized onboarding experiences tailored to each client's goals.
Example: Customize setup recommendations based on property size, location, and operations.

Follow up actively with clients to ensure timely activation and satisfaction.
Example: Track onboarding progress, send reminders, and resolve any blockers quickly.

Become a product expert and collaborate across teams to ensure a seamless handover after onboarding.
Example: Work closely with Product and Support to resolve technical issues or integrate client feedback.

Monitor success metrics and contribute to process improvements.
Example: Analyze onboarding KPIs, identify churn risks, and help optimize workflows.

What You Need to Succeed
Bachelor's or Master's degree in Business, Management, or a related field.
Fluency in French and English (C1 level minimum).
Previous experience in customer onboarding, customer success, or SaaS is a strong plus.
Excellent communication and presentation skills.
Analytical, detail-oriented, and data-driven mindset.
Empathetic, proactive, and customer-focused attitude.
Passion for tech, hospitality, or digital tools — bonus points if you know SaaS platforms

Perks & Benefits
Be part of a fast-growing SaaS company within the GuestReady Group.
Work in a dynamic, international, and innovation-driven environment.
Enjoy remote flexibility and a culture that values autonomy and collaboration.
Access real opportunities for growth and professional development.
Make a tangible impact — your work will shape how property managers operate globally.

Join Us on This Exciting Journey
Even if you don't tick every single box, we'd still love to hear from you
If you're passionate about helping customers succeed and want to grow with a company that's redefining property management tech, this role is for you.

RentalReady is committed to diversity and inclusion, welcoming applicants from all backgrounds.

Let's build something amazing together

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