German Client Services Specialist in Porto

Há 3 horas

Matosinhos, Portugal Cross Border Talents Tempo inteiro


Are you passionate about providing top-notch customer service?

We're looking for a dedicated Customer Support Specialist to join our team If you're detail-oriented, proactive, and thrive in a fast-paced environment, this could be the ideal role for you

Role Overview:

Deliver exceptional customer service by handling inquiries and resolving issues through various channels. Collaborate with your team to ensure customer satisfaction and continuously improve support processes.

Key Responsibilities:

  • Customer Assistance: Respond to customer inquiries via phone, email, and chat, offering detailed product information and solutions.
  • Issue Resolution: Assist with troubleshooting and resolving customer issues, ensuring timely and effective outcomes.
  • Support Process Improvement: Collaborate with your team to refine support strategies and optimize the customer experience.
  • Account Management: Help manage customer accounts, process orders, and assist with product returns and exchanges.
  • Feedback Collection: Gather feedback from customers to help improve service quality and product offerings.

Requirements:

  • Fluent in German (C2 level)
  • Fluent in English (B2 level)
  • EU Citizenship or Portuguese Residency Card

Why Join Us:

  • Competitive Salary: Get rewarded for your expertise with a competitive compensation package.
  • Language Bonus: Receive additional compensation for your German language proficiency.
  • Meal Allowance: Enjoy a meal allowance during work hours.
  • Health and Life Insurance: Comprehensive coverage for your peace of mind.
  • Onsite Work Environment: Be part of a supportive and communicative team.
  • Relocation Package: Support to ensure a smooth relocation experience.

Ready to take your customer support skills to the next level? Apply now, and we'll be in touch


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