Technical Support Specialist
1 dia atrás
Position: Technical Support Specialist
Location: Lisbon, Portugal
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
- Provide customer support through phone, email, or chat for product usage, connectivity, and functionality issues.
- Perform initial troubleshooting, including checks on power, network status, and device interfaces.
- Guide users through standard support procedures such as resets, connection checks, and app configurations.
- Escalate unresolved or complex issues to higher-level support teams with thorough documentation.
- Contribute to knowledge base updates and suggest process improvements based on recurring issues.
- Manage support cases based on priority, service agreements, and issue urgenc
- Accurately document all customer interactions and technical diagnostics in a ticketing or CRM system.
- Monitor trends in support issues and report insights to improve product reliability.
- Stay updated on product developments, software updates, and support protocols.
- Ensure all remote support activities comply with operational and safety standards.
REQUIREMENTS:
- Native/fluent in German (C1), with strong written and oral skills, as well as proficiency in English (at least B2)
- High school diploma or equivalent; technical training or certifications are a plus.
- Experience in a customer-facing technical support role, ideally in a contact centre or tech environment.
- Basic knowledge of electrical systems, IoT devices, or general network troubleshooting.
- Familiarity with technical standards or protocols is an advantage.
- Strong verbal and written communication skills, with the ability to explain technical issues to non-technical users.
- Proficient in using CRM or ticketing tools for support tracking.
- Willingness to work in shifts, including weekends and holidays.
- Experience supporting multiple communication channels (chat, email, voice, back office) is desirable.
- Able to work in a hybrid setup; local residency may be required based on operational needs.
OFFER:
- Lunch vouchers 10,20 EUR per day.
- Hybrid working (evenings/weekends)
- 40 EUR transportation allowance or company shuttle.
- Additional birthday day off.
- Guidance and tools to reach career potential.
-
Technical Support Specialist
1 dia atrás
Lisboa, Lisboa, Portugal JUJUR Tempo inteiroPosition: Technical Support SpecialistLocation: Lisbon, PortugalEmployment type: Full-timeDUTIES AND RESPONSIBILITIES:Provide customer support through phone, email, or chat for product usage, connectivity, and functionality issues.Perform initial troubleshooting, including checks on power, network status, and device interfaces.Guide users through standard...
-
Technical Support Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal SkillMatch Solutions Tempo inteiroTechnical Support Specialist (Italian Market) - Deliver Exceptional Support & Build a Rewarding CareerDo you have a passion for technology and a knack for solving problems? Are you fluent in Italian and eager to provide exceptional customer service?We're looking for a talented Technical Support Specialist to join our growing team In this role, you'll be the...
-
Technical Support Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal Workster Jobs Tempo inteiroWorkster partners with a leading hospitality payment service platform growing their multilingual Lisbon Team. They don't just provide world class commerce and payment services, they generate revenue for our customers and help them grow. In the early days, they set out to simplify the complex payment process of VAT refunds for international shoppers in...
-
Technical Support Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal Atlean World Tempo inteiroAtlean World is an HR SaaS Consultant that aims to promote multicultural environments as the new reality. We specialize in multilingual markets making the candidate's recruitment journey smoother and more enjoyable.Your Next Job, Without BoundariesWe are offering a great work experience in Lisbon, Portugal for a role as a French Technical Support...
-
Norwegian - Technical Support Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal Neptune Silhouette Unip Lda Tempo inteiroAre you a Norwegian speaker ready for an international adventure?Atlean World is looking for a Technical Support Specialist to join a leading global technology company in beautiful Lisbon, PortugalIn this role, you will assist customers with technical and product-related questions, providing top-quality support across various communication channels. You'll...
-
Technical Support Specialist
Há 5 dias
Lisboa, Lisboa, Portugal Motorola Solutions Tempo inteiroCompany OverviewAt Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's...
-
Multilingual B2B Technical Support Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal FlowDesk CX Tempo inteiroLocation:Lisbon, PortugalStart Date:Mid-January 2026We are seeking skilled and motivatedMultilingual B2B Technical Support Specialiststo join a global team in Lisbon, Portugal, supporting the advertising products of a leading technology company. This is a vital role focused on resolving technical issues and driving customer satisfaction for business clients...
-
Technical Support Specialist
Há 5 dias
Lisboa, Lisboa, Portugal Motorola Solutions Tempo inteiroCompany OverviewAt Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's...
-
German Technical Support Specialist
Há 3 dias
Lisboa, Lisboa, Portugal speakit Tempo inteiroAs a Technical Support Specialist, you will be the first point of contact for clients experiencing technical issues. Your role combines problem-solving, customer service, and technical knowledge to ensure fast and effective resolutions. This is ideal for someone who enjoys helping people while working with technology.Key ResponsibilitiesRespond to customer...
-
Dutch speaking Technical Support Specialist
1 semana atrás
Lisboa, Lisboa, Portugal The lemon Consulting Tempo inteiroPosition: Technical Support Specialist Location: Lisbon, Portugal Employment type: Full-time Remuneration: Base salary. DUTIES AND RESPONSIBILITIES:Provide customer support through phone, email, or chat for product usage, connectivity, and functionality issues.Perform initial troubleshooting, including checks on power, network status, and device...