Scrum Master

MAIN PURPOSE
Richemont is seeking a talented and experienced Scrum Master to play a pivotal role in supporting the delivery of cutting-edge Client Interactions solutions within our dynamic Client Platforms area. This is an exceptional opportunity to join a high-impact team at the forefront of a major, multi-Maison, worldwide Salesforce initiative, shaping the client experience for some of the most prestigious luxury brands globally.

You will thrive in a truly global environment, collaborating with highly distributed teams across different countries and time zones, fostering a culture of agility, continuous improvement, and high performance.

As a dedicated Scrum Master, you will be the heartbeat of our Salesforce CRC (Client Relationship Centers) and LiveChat teams. Your primary mission will be to empower these teams to deliver high-quality, impactful solutions on time and with exceptional efficiency.

Responsibilities

• Serve as the Scrum Master for one or more Salesforce development teams, guiding the team through the implementation process and facilitating all Scrum ceremonies.
• Continuously improving the ways of working to bring effectiveness and efficacy to the implementation teams.
• Collaborate closely with Technical Team Lead, Product Owners, Business Analysts and stakeholders to prioritize and groom the product backlog.
• Remove obstacles and impediments that hinder the team's progress, escalating issues when necessary to ensure timely resolution.
• Work closely with Salesforce developers and administrators to understand technical requirements and constraints.
• Track and report on team velocity, sprint progress, and project milestones, ensuring transparency and accountability. Support the Technical Team Lead in the tracking and assessment through KPI of the Product team.
• Facilitate effective communication and collaboration within the team and across departments.
• Collaborate with cross-functional teams to identify system improvements and best practices.
• Promote a positive team environment that encourages creativity, innovation, and excellence.
• Support business design team in case of workload fluctuations enacting as a business analyst when needed.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Certified Scrum Master (CSM) or equivalent certification.
• Minimum 4 years of experience as a Scrum Master, preferably in a Salesforce environment.
• Ability to understand technical concepts, challenges, and architectural considerations to effectively support development teams and facilitate technical discussions.
• Strong understanding of Salesforce platform capabilities, including configuration, customization, and integration.
• Exceptional Communication & Facilitation Skills: Ability to communicate complex ideas clearly, facilitate engaging discussions, and influence stakeholders at all levels.
• Experience with Confluence, Jira & Zephyr enterprise.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels.
• A self-starter with a strong sense of ownership and a commitment to delivering high-quality outcomes.
• Fluent English required.
• Ability to work in a complex, fast-paced, distributed environment with high expectations.