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Onboarding Representative
2 semanas atrás
Onboarding Representative - Spanish & Portuguese Speaking
HiJiffy is looking for an Onboarding Representative fluent in Spanish & Portuguese and proficient in English to join the Customer Experience team. You'll be responsible for welcoming, onboarding, and training mostly Spanish and Portuguese-speaking clients.
If you have a customer-oriented mindset, have great attention to detail, and are looking to carry on in your career in Customer Success, this position might be what you're looking for
Location: Remote-first, based in Portugal.
About the role:
The Onboarding Team is the gatekeeper for the company, ensuring immediate tool adoption from the first moment. The role requires extreme proactivity, a passion for client training, and strong tech-savviness. This function standardizes the client experience by translating complexity into clear operational steps.
Responsibilities:
Collaborate with sales, support engineering and customer success teams to ensure seamless handovers;
Enhance the onboarding processes to meet the specific needs of clients;
Provide online training sessions to help clients maximize product adoption;
Monitor client progress during onboarding and proactively address any challenges;
Gather and document client feedback during onboarding to pass on to the Product team.
Tools/Technology:
Experience using HubSpot is a plus.
Experience using a Customer Success software is also a plus
Key requirements:
Degree in Hospitality Management or Business Management;
More than 2 years of experience in a similar position;
Previous hotel experience or experience in B2B client facing roles in a SaaS B2B
Fluent in Spanish and Portuguese. Proficient in English
Customer-oriented mindset and strong organizational skills;
Capacity to work in a remote-first organisation;
Ability to manage multiple onboarding projects simultaneously while meeting deadlines;
Strong communication skills to clearly explain technical concepts to non-technical clients;
Analytical mindset to track onboarding metrics and suggest process improvements;
Value collaboration and have a positive and solution-oriented mindset;
Reliable and focused on delivering high-quality work;
Positive and solution-oriented mindset.
What do we offer?
If you seek a professional challenge where you can truly make a difference - where you are valued for your unique contribution. HiJiffy is the right place. We are a team-first company providing a dynamic startup environment that facilitates rapid personal development, offering ample opportunities to grow and gain scaling experience without compromising a healthy work-life balance.
