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User Experience Researcher
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Job Title
User Experience Researcher - UXRBe part of the Amadeus Design Team and shake up the travel experience
We´re writing an incredible story shaped by incredible people of all ages, ethnicities, identities, orientations, and abilities.
At Amadeus, we grow together. Our journey is enriched by how travel works better, smarter and faster. And our Design team plays a key role in making that journey even more meaningful.
We´re looking for people who are eager to grow and learn continuously, those who love to share, collaborate, innovate, and deliver value to customers all around the world.
Join our Product Design Team in Lisbon as UX Researcher and be part of it
Main Responsibilities
Plan UX Research
Analyze and refine UX-related requests from product and project stakeholders.
Collaborate with the Product Management (PM) team to define research objectives and user experience strategies.
Define the UX research scope and select appropriate methods.
Coordinate UX Research kick-off and follow-up meetings with cross-functional teams (Product Manager, Product Marketing Manager, UX Designers, Engineers).
Identify target users and coordinate participant recruitment, ensuring relevance and diversity.
Manage participant agreements and ensure compliance with legal requirements (e.g., NDAs, recording consent).
Conduct Informative UX Research
Plan, conduct, and analyze various research methods including interviews, focus groups, field research, surveys, and analytics reviews.
Translate findings into personas and experience maps (e.g., empathy maps, customer journeys).
Generate and Evaluate User Experience
Support ideation sessions to integrate research insights into the design process.
Collaborate with UX designers to inform UI design decisions (e.g., information architecture, workflows).
Conduct user feedback sessions throughout the product lifecycle using methods such as participatory design, card sorting, prototype testing, and usability testing.
Share Research Findings and Promote UX
Document research protocols and findings clearly.
Help integrate research insights into product solutions.
Foster communication across multidisciplinary teams throughout the project lifecycle.
Promote User-Centered Design (UCD) by encouraging team participation in user feedback sessions.
About the Ideal Candidate
Education: Bachelor's or Master's degree in psychology, human-computer interaction, anthropology, or a related field.
Experience: Proven experience as a UX researcher or in a similar role, with a portfolio demonstrating your research process and impact.
Research Skills: Solid understanding of qualitative and quantitative research methods, with hands-on experience in planning and conducting research.
Tools: Familiarity with platforms such as UserTesting, UsabilityHub, Dovetail, and survey tools.
Analytical Thinking: Ability to translate research findings into actionable insights and recommendations.
Communication: Effective communication and collaboration skills, with the ability to present findings to cross-functional teams.
Organisation: Well-developed organisational skills and attention to detail, with the ability to manage multiple research projects simultaneously.
What we can offer you
A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer.
A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
A hybrid working model - We want our employees to do their best work, however the hybrid model works best for them.
A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.
A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.
Diversity & Inclusion
Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.
