Senior Resolutions Generalist

2 semanas atrás

Loures, Lisboa, Portugal IKEA Tempo inteiro

"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself."

Location

Lisboa (Loures)

Employment type

Full Time Temporary

Department

Customer Relations

Deadline

Who you are


• Tens paixão pelo apoio ao cliente e pela resolução de problemas;

  • És um bom comunicador, a nível verbal e escrito;
  • Tens iniciativa, autonomia e sentido de responsabilidade;
  • Gostas de trabalhar num ambiente digital;
  • Tens gosto por trabalhar em equipa;
  • És apaixonado pelos produtos IKEA, pela decoração e pela vida das pessoas em casa;
  • Apresentas bons conhecimentos de inglês e informática.

A day in your life with us


• Proporcionar ao cliente um serviço de excelência, em todos os canais;

  • Conhecer a gama de artigos, sistema de vendas e serviços proporcionados pela IKEA;
  • Assumir a responsabilidade de encontrar a melhor solução para o cliente e para o negócio, de modo a garantir a satisfação e o nível de confiança com a marca;
  • Garantir que os valores IKEA são incorporados em todas as interações com o cliente.

Together as a Team

Somos orientados a valores, com a visão de criar um melhor dia a dia para a maioria das pessoas. Para quem partilha a nossa paixão pela vida em casa, oferecemos um ambiente de trabalho emocionante num mercado global e multicanal, com muitas oportunidades de crescimento e desenvolvimento. Vem fazer parte desta equipa

Na IKEA / No Grupo Ingka acreditamos que todos merecem sentir-se bem-vindos, respeitados, apoiados e valorizados, independentemente de qualquer dimensão da sua identidade ou das suas circunstâncias de vida. Estamos empenhados em criar um ambiente de trabalho diverso, onde todos se sentem incluídos e com acesso às mesmas oportunidades. Queremos refletir a sociedade em que vivemos e não toleramos a discriminação. É com base nestes valores que trabalhamos diariamente, porque acreditamos que a diversidade é fundamental para o nosso sucesso e a inclusão é da responsabilidade de todos.

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