Front Office Intern
Há 7 dias
As a Front Office Intern, you will be the primary ambassador of the hotel. Your mission is to provide a seamless "Arrival and Departure" experience while acting as the central hub for guest communication. You will learn the operational standards of a global hospitality leader and master the art of anticipating guest needs before they are even expressed.
Key Responsibilities:
1. Guest Arrival & Departure
- Assist with the check-in and check-out process, ensuring all guest data is accurately captured in the Property Management System (PMS).
- Handle room assignments, issue key cards, and escort guests to their rooms while explaining hotel features.
- Process guest payments, currency exchanges, and final billing with high accuracy.
2. Concierge & Guest Relations
- Act as a local expert, providing recommendations for dining, sightseeing, and transportation.
- Coordinate with the Bellman and Valet teams to ensure luggage and vehicles are handled efficiently.
- Manage guest requests (e.g., extra pillows, dinner reservations, wake-up calls) and follow up to ensure satisfaction.
3. IHG One Rewards & Loyalty
- Recognize and welcome loyalty members, ensuring they receive their specific benefits (upgrades, welcome drinks, etc.).
- Actively promote the IHG One Rewards program to non-members to drive enrollment.
4. Problem Resolution
- Listen to guest concerns with empathy and take immediate action to resolve issues.
- Maintain a "logbook" of guest preferences and feedback to help personalize future stays.
- Ensure a smooth hand-over between shifts, communicating all pending guest matters to the next team.
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Front Office Intern
Há 6 dias
Portugal IHG Tempo inteiroDescriptionAs a Front Office Intern, you will be the primary ambassador of the hotel. Your mission is to provide a seamless "Arrival and Departure" experience while acting as the central hub for guest communication. You will learn the operational standards of a global hospitality leader and master the art of anticipating guest needs before they are even...
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Front Office Agent
Há 3 dias
Portugal Corinthia Lisbon Tempo inteiro*** The Front Office Agent is responsible for providing courteous, efficient, and professional service at the Front Desk and back-office areas. Acting as a key point of contact for guests and visitors, the Front Office Agent ensures smooth check-in/check-out procedures, accurate billing, and the provision of information, in accordance with hotel standards...
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Assistant Front Office Manager
Há 4 dias
Portugal Pestana Hotel Group Tempo inteiroThe Pestana Hotel Group is the largest Portuguese hotel group having 100 hotels in 16 countries across three continents.We are currently seeking for a passionate and experienced Assistant Front Office Manager to join the team @Algarve region ;Key Responsibilities· Supporting the implementation of objectives and procedures.· Tending to guests' complaints...
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Assistant Front Office Manager
Há 4 dias
Portugal Pestana Hotel Group Tempo inteiroThe Pestana Hotel Group is the largest Portuguese hotel group having 100 hotels in 16 countries across three continents. We are currently seeking for a passionate and experienced Assistant Front Office Manager to join the team @Algarve region ; Key Responsibilities · Supporting the implementation of objectives and procedures. · Tending to guests'...
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Assistant Front Office Manager
Há 4 dias
Portugal Pestana Hotel Group Tempo inteiroThe Pestana Hotel Group is the largest Portuguese hotel group having 100 hotels in 16 countries across three continents. We are currently seeking for a passionate and experienced Assistant Front Office Manager to join the team @Algarve region ; Key Responsibilities · Supporting the implementation of objectives and procedures. · Tending to guests'...
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Assistant Front Office Manager
Há 3 dias
Portugal Pestana Hotel Group Tempo inteiroThe Pestana Hotel Group is the largest Portuguese hotel group having 100 hotels in 16 countries across three continents. We are currently seeking for a passionate and experienced Assistant Front Office Manager to join the team @Algarve region ; Key Responsibilities · Supporting the implementation of objectives and procedures. · Tending to guests'...
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Front Office Agent(M/F)
1 dia atrás
Portugal Pestana Hotel Group Tempo inteiroWe are currently seeking a passionate Front Office Agent to join the team of Pestana Viking; The Pestana Hotel Group is the largest Portuguese hotel group with more than 100 hotels in 16 countries across three continents. Key Responsibilities Greet all guests and assist them with check-in and check-out. Maintain a positive attitude and friendly demeanour....
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Executive Office Intern
Há 6 dias
Portugal IHG Tempo inteiroDescriptionThe Executive Office Intern provides high-level administrative and operational support to the General Manager and the Hotel Leadership Team. This role is designed for a future leader who wants to understand the complexities of hotel management, including financial performance, guest satisfaction (HeartBeat), and stakeholder management. Key...
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Rooms Division Intern
Há 6 dias
Portugal IHG Tempo inteiroDescriptionAs a Rooms Division Intern, you will be at the heart of the hotel's operations. This role is designed to provide a 360-degree view of the Rooms Division, rotating through the Front Office and Housekeeping departments. You will learn to deliver IHG's signature service while ensuring that every guest enjoys a seamless and memorable stay. Key...
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Executive Office Intern
Há 7 dias
Portugal IHG Tempo inteiroDescriptionThe Executive Office Intern provides high-level administrative and operational support to the General Manager and the Hotel Leadership Team. This role is designed for a future leader who wants to understand the complexities of hotel management, including financial performance, guest satisfaction (HeartBeat), and stakeholder management.Key...
