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German-Speaking Support Specialist in Lisbon
2 semanas atrás
Location:
Lisbon, Portugal (On-site)
Start Date:
08-January-2026
We are seeking a highly motivated and customer-focused individual to join our international team in Lisbon as a
German-Speaking Technical Support Specialist
. You will be the primary point of contact for our German-speaking user base, providing high-quality technical assistance and ensuring a seamless experience with our leading search engine platform.
Key Responsibilities
- Front-Line Technical Support: Serve as the first point of contact for German-speaking users, providing professional and timely technical support via phone, email, and chat.
- Troubleshooting and Resolution: Diagnose and resolve technical and account-related issues on our search engine platform, including but not limited to, login problems, general usage queries, and basic software/system troubleshooting.
- Customer Guidance: Guide users through step-by-step solutions, product configurations, and feature usage in a clear and easy-to-understand manner.
- Documentation: Accurately document all customer interactions, technical issues, and resolutions in the internal ticketing system to maintain a comprehensive knowledge base.
- Issue Escalation: Identify and escalate complex or unresolved issues to the appropriate senior technical teams for advanced support when necessary.
- Product Knowledge: Maintain a high level of expertise regarding the search engine's features, updates, and technical specifications.
Requirements
Must-Have Qualifications
Language Proficiency:
Fluent German (C1/C2 level) is mandatory, with excellent verbal and written communication skills.
English proficiency at B2 level is required for internal communication, training, and system documentation.
Work Eligibility: Candidates must hold one of the following valid documents:
EU Citizenship/Passport
- Valid Residency Card for Portugal (valid for more than one year)
- Refugee Card
Good-to-Have Skills
- Previous experience in a Technical Support, Customer Service, or Call Center environment is a plus, but not mandatory. Full, paid training will be provided.
- A strong affinity for technology and a willingness to learn new software and systems quickly.
- Excellent problem-solving and analytical skills with a proactive approach.
- Strong interpersonal skills and a customer-centric attitude.
Compensation & Working Conditions
- Contract: Full-Time, On-Site position in Lisbon.
Working Hours (Rotational Shifts):
Monday to Friday: 08:00 AM to 08:00 PM
- Saturday and Sunday: 08:00 AM to 05:00 PM
Days Off: 2 rotational days off per week.
Salary and Benefits:
Competitive Salary Package
- Performance-based Bonuses
- Transport Allowance
- Private Health Insurance
- Comprehensive paid training
- Clear pathways for Career Growth and professional development
- Modern work environment with all necessary equipment provided by the company.
Join our diverse and dynamic team in the vibrant city of Lisbon and kick-start your international career
