Empregos actuais relacionados com IT Support Specialist - Lisboa, Lisboa - Usercentrics GmbH

  • IT Support Technician

    2 semanas atrás

    Lisboa, Lisboa, Portugal Inetum Portugal Tempo inteiro

    Company Description Inetum is a European leader in digital services. Inetum's team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum's solutions aim at contributing to its clients' performance and innovation as well as the common good.Present in 19 countries with a dense...

  • Workflow & IT Specialist

    Há 6 dias

    Lisboa, Lisboa, Portugal Roche Tempo inteiro

    Bei Roche kannst du ganz du selbst sein und wirst für deine einzigartigen Qualitäten geschätzt. Unsere Kultur fördert persönlichen Ausdruck, offenen Dialog und echte Verbindungen. Hier wirst du für das, was du bist, wertgeschätzt, akzeptiert und respektiert. Dies schafft ein Umfeld, in dem du sowohl persönlich als auch beruflich wachsen kannst....

  • German Account Support Specialist

    Há 7 dias

    Lisboa, Lisboa, Portugal Atlean World Tempo inteiro

    Atlean World is an HR SaaS Consultant that aims to promote multicultural environments as the new reality. We specialize in multilingual markets making the candidate's recruitment journey smoother and more enjoyable.Your Next Job, Without Boundaries We are offering a great work experience in Lisbon, Portugal for a role as an Account Support Specialist.Why an...

  • Spécialiste Support Plateforme

    Há 7 dias

    Lisboa, Lisboa, Portugal Jobsonboard Tempo inteiro

    We are seeking Platform Support Specialists to assist users with account, functionality, and service-related inquiries on large digital platforms. This role combines customer service, operational accuracy, and digital awareness.You will guide users, troubleshoot issues, and ensure consistent service quality across all interactions.ResponsibilitiesSupport...

  • Customer Support Specialist

    1 semana atrás

    Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

    Role Overview We are looking for a German-speaking Customer Support Specialist to join an international customer service team supporting end-users of a leading telecommunications service provider. In this role, you will assist customers across multiple channels, providing guidance on subscriptions, billing inquiries, and basic technical troubleshooting...

  • Business Support Specialist – Claims

    2 semanas atrás

    Lisboa, Lisboa, Portugal WTW Tempo inteiro

    DescriptionAbout UsWTW is an award-winning advisory, broking, and solutions company that supports clients worldwide in transforming risk into opportunities for growth. With a rich insurance heritage dating back to 1828, from the Titanic in 1912 to the Moon Buggy in 1971, WTW brings deep industry expertise and longstanding experience. Our WTW Regional...

  • Marketing Customer Support Specialist

    Há 7 dias

    Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

    Job Title: Marketing Customer Support Specialist Languages: Arabic (Egypt, Jordan, UAE) + English Location Lisbon, Portugal Work Model: On-site Relocation not provided Start Dates 15 January 2026 29 January 2026 Working Schedule Initial Phase (12-hour operation): Monday to Sunday Operating hours: 07:00 – 19:00 2 rotating shifts: 07:00 – 16:00 ...

  • Spécialiste Support Logiciel À Distance Fren

    Há 6 dias

    Lisboa, Lisboa, Portugal Jobsonboard Tempo inteiro

    Nous recherchons unSpécialiste Support Logicielcapable daccompagner des utilisateurs dans lutilisation la compréhension et la résolution de problématiques liées à des outils numériques et applications professionnelles. Ce poste principalement en télétravail sadresse à des personnes structurées patientes et passionnées par lassistance utilisateur....

  • Engineering and IT Support

    Há 7 dias

    Lisboa, Lisboa, Portugal Egor Tempo inteiro

    No âmbito do reforço da nossa equipa técnica, procuramos um(a) Engineer and IT Support para apoiar a resolução de problemas em repositórios GitHub, testar instruções e desempenho em ambientes de laboratório, bem como reportar e escalar incidentes não resolvidos.A função terá um papel ativo na validação de soluções técnicas, troubleshooting...

  • French-Speaking Customer Support Specialist

    Há 7 dias

    Lisboa, Lisboa, Portugal Cbtalents Tempo inteiro

    Join Our Dynamic Team in Lisbon We are seeking a highly motivated and customer-focused French-Speaking Customer Support Specialist to join our team in our vibrant Lisbon office. This is a fantastic opportunity to start a career in a global company, providing essential support and ensuring customer satisfaction for our French-speaking clientele. If you are...

IT Support Specialist

2 semanas atrás

Lisboa, Lisboa, Portugal Usercentrics GmbH Tempo inteiro
Location

Hybrid in Lisbon (minimum of 2 days a week from the office)

SHAPE THE FUTURE OF PRIVACY WITH USERCENTRICS

Usercentrics is a global leader in data privacy and privacy-led marketing solutions. We believe there is no need for a trade-off between growth and privacy compliance. Our vision is to unlock the potential of data privacy to empower a thriving digital ecosystem. We work with companies to create a healthy balance between data-driven business and privacy-led marketing for every size of enterprise. Our customers build trust with their users through improved transparency and control to drastically improve marketing and monetization, while achieving full privacy compliance.

The IT support Specialist is part of the IT Operations Team. The IT Support Specialist is responsible for providing the best support to our employees based in our offices around the world or working remotely in systems, networks and services that Usercentrics employees rely on.

Your Tasks
  • Provide technical support for internal users across remote/global locations by diagnosing and resolving issues related to software, hardware, networking, and day-to-day productivity tools.
  • Manage and provide support for productivity and security tools such as Google Workspace, Slack, Atlassian Suite, Intune, AD, Asset Management among other tools.
  • Ensure proactive management of incidents, service requests, and tasks within SLA.
  • Assisting in the onboarding of employees by cooperating with HR and hiring managers and managing automation tools.
  • Contribute to the maintenance and support of the global internal IT infrastructure in Usercentrics's offices.
  • Operate/improve the IT inventory system and the existing IT ticketing tool.
  • Track, manage, and coordinate license allocation with stakeholders.
  • Participate in the documentation and knowledge base of the IT department.
  • Communicate on services, and uses of existing or new tools to users.
You Bring
  • Experience in 1st/2nd level IT support
  • Experience in providing support on modern SaaS Cloud tools such as Google Workspace
  • 3+ years experience in a similar role, ideally in a fast growing international environment or studies in a similar field
  • Good experience in supporting MacOS and Windows
  • Good listening skills
  • Ability to learn new technologies quickly
  • Understanding of SLAs and ensuring ticket closures within defined SLAs.
  • Excellent sense of service and your always positive spirit
  • Very organized and can manage priorities
Don't meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Usercentrics we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.Why join Usercentrics?
  • Joining Usercentrics means becoming part of a fast-growing, diverse and international team of tech enthusiasts and entrepreneurially-minded who build our success story together
  • Company culture is important to us - we strive to continuously develop a positive, vibrant and inspiring environment that enables everyone to thrive both personally and professionally
  • Get involved We have plenty of initiatives and love to see people from all department enthusiastically participating and shaping our future together in different cross-department projects
  • Your work-life balance is important to us too - we offer flexible working hours, hybrid working and the possibility of workcations (in accordance with our company policy)
  • We always remember to have fun along the way, both in our day-to-day work and at our regular team events on site in our offices in Munich, Copenhagen, Odense, Lisbon and Prague or online
  • You are the most valuable asset to our company which is why we're happy to offer awesome benefits like our personal development budget, job-related language courses and a lot more (depending on your location) to focus on your well being

Some of our benefits
  • Development Budget for every employee: 800,-EUR/ year
  • Job-related Language Courses (English, German, Czech, Spanish etc.): 350,- EUR/ year
  • Hybrid working policy and the possibility to take a workcation (90 days per year from a European country)
  • Online yoga sessions
  • Headspace App
  • Events - Team Buildings, happy hours, parties/get togethers, occasional company covered breakfasts/lunches, in/across offices, online/in person etc.
  • Gifts - We celebrate life & work milestones at UC (work anniversaries, new bom babies and similar)
  • Snacks, fruits, coffee and drinks in the office