Consumer Engagement Services Expert Consumer Engagement Services Expert

Há 13 horas

LindaaVelha, Lisboa, Portugal Nestle Operational Services Worldwide SA Tempo inteiro

Consumer Engagement Services  Expert

Position Snapshot

Location: Lisbon, Portugal

Company: Nestlé Business Services

Full-time / Hybrid mode


Position Summary

The Consumer Engagement Services (CES) Expert will be responsible for the overall CES operational excellence, defining and providing best-in-class standards and expert recommendations to markets/Nestlé shared services centers (Nestlé Business Services), enhancing, and increasing the adoption and effective use of the Global CES solutions and services, markets and NBS center's engagement and overall satisfaction.
This job is a unique opportunity for the right person who is looking to manage Consumer Engagement Services at a global scale.


A day in the life of...



• Act as a change and transformation agent to markets/NBS centers to elevate CES operations

• Propose and deliver an integrated evolution roadmap for markets/NBS centers to enhance and improve CES services and technology based on common and standard best practices

• Champion the adoption of technology and services to transition the markets/NBS centers to new above market operating models

• Conduct regular meetings with the markets/NBS centers and make recommendations to provide continued success with processes, data, system configuration.

• Propose training and capability building plan to ensure and drive alignment across markets/NBS centers

• Develop a consultative relationship with each Market/NBS center and work in conjunction Global CES lead providing planning support

• Assist to assess new service and technology opportunities that would help Markets/NBS centers increase CES performance and consumer satisfaction

• Maintain, update, and enhance the key global CES documentation based on agreed objectives and roadmap (with the support of the providers for a full tool documentation)

• Assist the Global CES lead to build tailored plans to ensure each Market/NBS center success and value realization

• Maintain high consideration for privacy and compliance

What will make you successful



• Have held a role in Customer Success or participated to deploy IT solution across different geographies, or similar roles for at least 2 years

• Have experience using Salesforce Service Cloud application, high level of skill with the application

• Have experience or knowledgeable in consumer goods industry

• Are highly service-oriented and able to manage multiple projects and stakeholders simultaneously

• Are organized and methodical with excellent follow-up to ensure customer expectations and deadlines are met

• Have Developed a consultative relationship with each customer and worked in conjunction with multiple teams

• Have excellent communication (oral and written) and analytical skills

• Fluent in English

  • Consumer Engagement Services Expert

    Há 13 horas

    Linda-a-Velha, Lisboa, Portugal Nestlé USA Tempo inteiro

    Consumer Engagement Services ExpertPosition SnapshotLocation: Lisbon, PortugalCompany: Nestlé Business ServicesFull-time / Hybrid modePosition SummaryThe Consumer Engagement Services (CES) Expert will be responsible for the overall CES operational excellence, defining and providing best-in-class standards and expert recommendations to markets/Nestlé shared...

  • Consumer Engagement Services Nutritionist

    Há 13 horas

    Linda-a-Velha, Lisboa, Portugal Nestle Operational Services Worldwide SA Tempo inteiro

    Position SnapshotLocation:  PortugalCompany: Nestlé Business Service PortugalFull-time / RemoteRotative 8-hour shifts between 8am and 9pm from Monday to Saturday + Prevention RegimeAbout usNestlé Business Services (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media and Consumer Engagement services...

  • Consumer Engagement Services Technology Adoption Specialist

    Há 13 horas

    Linda-a-Velha, Lisboa, Portugal Nestlé USA Tempo inteiro

    Position SnapshotLocation: Lisbon, PortugalCompany: Nestlé Business ServicesFull-time / Hybrid Work – 2 days per week at the office (aligned with our current Policy)Position SummaryThe CES Support Specialist supports the technical ecosystem of the CES Operations Center based in Lisbon that supports the operations of consumer engagement for several EUR...

  • Data & Analytics Expert Data & Analytics Expert

    Há 12 horas

    Linda-a-Velha, Lisboa, Portugal Nestle Operational Services Worldwide SA Tempo inteiro

    Position SnapshotLocation: Linda-a-Velha/BragaCompany: Nestlé Business Services Lisbon (NBS Lisbon)Full-time/Hybrid modeAbout UsNestlé Business Services (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & social media, CRM, and Consumer Engagement services to enable Nestlé to engage with millions of consumers...

  • Data & Analytics Expert Data & Analytics Expert

    1 semana atrás

    Linda-a-Velha, Lisboa, Portugal Nestle Operational Services Worldwide SA Tempo inteiro

    Position Snapshot Location: Linda-a-Velha/BragaCompany: Nestlé Business Services Lisbon (NBS Lisbon)Full-time/Hybrid mode About Us Nestlé Business Services (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & social media, CRM, and Consumer Engagement services to enable Nestlé to engage with millions of...

  • Data & Analytics Expert Data & Analytics Expert

    Há 13 horas

    Linda-a-Velha, Lisboa, Portugal Nestle Operational Services Worldwide SA Tempo inteiro

    Position SnapshotLocation: Linda-a-Velha/BragaCompany: Nestlé Business Services Lisbon (NBS Lisbon)Full-time/Hybrid modeAbout UsNestlé Business Services (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & social media, CRM, and Consumer Engagement services to enable Nestlé to engage with millions of consumers...

  • Social Media Expert Social Media Expert

    Há 13 horas

    Linda-a-Velha, Lisboa, Portugal Nestle Operational Services Worldwide SA Tempo inteiro

    Social Media Expert Position SnapshotLocation: Linda-a-Velha/ BragaCompany: Nestlé Business Services Full-time/ Hybrid mode About us Nestlé Business Services (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & social media, CRM and Consumer Engagement services to enable Nestlé to engage with millions of...

  • Social Media Expert Social Media Expert

    Há 12 horas

    Linda-a-Velha, Lisboa, Portugal Nestle Operational Services Worldwide SA Tempo inteiro

    Social Media ExpertPosition SnapshotLocation: Linda-a-Velha/ BragaCompany: Nestlé Business ServicesFull-time/ Hybrid modeAbout usNestlé Business Services (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & social media, CRM and Consumer Engagement services to enable Nestlé to engage with millions of consumers...

  • D2C Website Expert

    Há 12 horas

    Linda-a-Velha, Lisboa, Portugal Nestlé USA Tempo inteiro

    Position SnapshotLocation: Lisbon/Braga (Portugal)Company: Nestlé Business Services (NBS)Full-time/Hybrid Work – 2 days per week at the office (aligned with our current Policy)Fluent in EnglishAbout usNestlé Business Services (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media, CRM and Consumer...

  • Search Expert

    Há 12 horas

    Linda-a-Velha, Lisboa, Portugal Nestlé USA Tempo inteiro

    Search ExpertPosition SnapshotLocation: Linda-a-Velha Company: Nestlé Business Services Lisbon (NBS Lisbon)Full-time/ Hybrid modeAbout usNestlé Business Services (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media and Consumer Engagement services to enable Nestlé to engage with millions of consumers...