Senior Billing Specialist
2 semanas atrás
The Billing and Time Management Senior Specialist role is responsible for executing day-to-day responsibilities within the areas of Customers' Billing and Time Management, while adhering to standard processes and procedures. Additionally, the O2C Billing and Time Management Sr. Specialist will work collaboratively with internal and external customers, cross-functional teams at various levels to resolve issues. This role requires exceptional customer service skills, a strong attention to detail, and the ability to work independently while assuming ownership of an assigned portfolio of accounts.
Core Responsibilities
- Ensure that invoicing is completed in a timely and accurate manner.
- Validate billing attributes and handle exception.
- Support Operations' Teams in ensuring correct bill rates set up and alignment with customers' contracts and agreements.
- Monitor deadlines and cut-off times and ensure that quality and complete input is provided from relevant stakeholders.
- Maintain detailed records of customer correspondence.
- Assist with dispute resolution and escalate through the proper channels, if needed.
- Provide support on escalated issues, including such from the BPO and oversight the end-to-end billing activities.
- Provide feedback to the O2C Team Lead to ensure the relevance, accuracy and completeness of process maps and desktop procedures.
- Partner with internal departments to ensure accurate invoicing and resolve disputes.
- Adhere to policies related to the O2C process.
- Assist with external and internal audit requests, providing support where needed.
- Performs special projects and other duties as assigned.
Technical Competencies
- Experience in customer facing - roles specifically covering O2C processes.
- Strong client service mentality: able to collaborate with stakeholders, employees, customers to deliver a positive experience.
- A basic knowledge and understanding of the mechanics in the O2C process stream and how these fit into the end-to-end financial process environment.
- Knowledge of internal controls, segregation of duties and compliance best practices.
- Grasp of basic accounting concepts and how O2C processes impact the company's working capital targets and financial performance.
-
Senior Billing Specialist
Há 5 dias
Porto, Porto, Portugal ManpowerGroup Tempo inteiroThe Billing and Time Management Senior Specialist role is responsible for executing day-to-day responsibilities within the areas of Customers' Billing and Time Management, while adhering to standard processes and procedures. Additionally, the O2C Billing and Time Management Senior Specialist will work collaboratively with internal and external customers,...
-
Billing Specialist
1 dia atrás
Porto, Porto, Portugal ManpowerGroup Tempo inteiroThe Billing and Time Management Specialist role is responsible for executing day-to-day responsibilities within the areas of Customers' Billing and Time Management, while adhering to standard processes and procedures. Additionally, the O2C Billing and Time Management Specialist will work collaboratively with internal and external customers, cross-functional...
-
OTC Senior Specialist
1 dia atrás
Porto, Porto, Portugal ManpowerGroup Tempo inteiroThe Order to Cash (O2C) Billing and Time Management Senior Specialist role is responsible for executing day-to-day responsibilities within the areas of Customers' Billing and Time Management, while adhering to standard processes and procedures. Additionally, the O2C Billing and Time Management Sr. Specialist will work collaboratively with internal and...
-
URGENT HIRING Senior O2C Specialist
1 dia atrás
Porto, Porto, Portugal Cross Border Talents Tempo inteiroDiabetes Medical Devices | Finance & Accounting | Porto We are urgently seeking a Senior O2C Specialist (German Speaker) to join our Finance & Accounting team for a leading global company in the Diabetes Medical Devices sector. This is a high-priority role with an accelerated hiring timeline. Position Overview Role: Senior O2C Specialist Department: Finance...
-
Billing Manager
2 semanas atrás
Porto, Porto, Portugal ManpowerGroup Tempo inteiroJob Purpose:The Billing Manager is responsible for shaping and leading the global OTC function within the ManpowerGroup GBS organization. This role ensures robust governance and risk management while enabling business growth, driving process standardization and automation, and supporting the successful implementation of the TOM. By fostering collaboration,...
-
OTC Specialist
2 semanas atrás
Porto, Porto, Portugal ManpowerGroup Tempo inteiroJob Purpose:The Order to Cash Specialist role is responsible for executing day-to-day responsibilities within the areas of Customers' Billing and Time Management, while adhering to standard processes and procedures. Additionally, the O2C Billing and Time Management Specialist will work collaboratively with internal and external customers, cross-functional...
-
O2C Specialist Multiple Languages
2 semanas atrás
Porto, Porto, Portugal Cross Border Talents Tempo inteiroAbout the RoleJoin a leading global company in the medical devices industry, specializing in diabetes care. We are looking for talented Order-to-Cash (O2C) Specialists at different levelsJunior, Senior, and Team Leaderto support our international operations.In this role, you will contribute to the smooth execution of financial and administrative processes,...
-
AR Specialist
1 dia atrás
Porto, Porto, Portugal Bruker Tempo inteiroAs one of the world's leading analytical instrumentation companies, Bruker covers a broad spectrum of advanced solutions in all fields of research and development. All our systems and instruments are designed to improve safety of products, accelerate time-to-market and support industries in successfully enhancing the quality of life. We've been driving...
-
AR Specialist with German
1 dia atrás
Porto, Porto, Portugal Bruker Tempo inteiroAs one of the world's leading analytical instrumentation companies, Bruker covers a broad spectrum of advanced solutions in all fields of research and development. All our systems and instruments are designed to improve safety of products, accelerate time-to-market and support industries in successfully enhancing the quality of life. We've been driving...
-
Porto, Porto, Portugal Worldwiders Tempo inteiroJob Description About the Client: A global leader in insulin delivery and diabetes technology, the company designs, manufactures and sells advanced automated insulin delivery systems that reduce the burden of diabetes management, while creating new possibilities for patients, their loved ones, and healthcare providers. Job Description: The Senior O2C...
