Data & Analytics Expert Data & Analytics Expert

Position Snapshot

Location: Lisbon/Braga (Portugal)
Company: Nestlé Business Services (NBS)
Full-time/Hybrid Work – 2 days per week at the office (aligned with our current Policy)
Fluent in English

About us

Nestlé Business Services (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media, CRM and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving continuous improvement processes with colleagues across the world.

We are looking for talents who are eager to learn, team player, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment. If this describes you and you are looking to join a business where you can really add value, it is time to consider joining NBS  

At Nestlé Business Services (NBS), diversity and inclusion are core values. If you have any special needs, count on us to adapt your position.

Position Summary

The Data and Analytics Expert is an Above Market Single Point of Contact (SPOC) responsible for leading, orchestrating, and accelerating data capturing, processing, activation, and visualization across multiple touchpoints such as CRM, Social Media, Website, eCommerce, and Media. This role involves building valuable data use cases, driving analytics and insights from available data, and supporting the Nutrition marketing team and other stakeholders.

This job is a fantastic opportunity for the right person who is looking to manage Data & Analytics internationally.

A Day in the Life of...

• Support Strategy and Use Cases: Collaborate with SBU/Zone Digital Manager(s) and Marketing Teams to define strategy and use cases for analytics, identifying opportunities for data to drive business decisions.
• High-Level Analysis: Provide high-level analysis on trends, opportunities, and answer critical business questions.
• Build Analytics Capabilities: Develop analytics capabilities in markets through hands-on learning and use case adoption.
• Dashboard Deployment: Ensure level one dashboards are deployed in markets and at the business level, adopting global solutions for efficiencies and driving above-market business analytics capabilities.
• Data Architecture and Reporting: Audit the existing Ecosystem Architecture in Z-EUR Nutrition and propose improvements to incorporate new data from new ecosystem pillars, services, and partners.
• Data Collection and Activation: Own data requirements related to Martech tools and support markets with data collection, activation, and visualization.
• Consumer Journey Analytics: Support the CX Consumer Journey Lead in building an analytical and data-driven approach to analyze consumer journeys, identify pain points, and propose solutions.
• Training and Support: Provide capabilities training on data KPIs, first-party data value exchange, growth strategies, data governance best practices, and deliver global data capabilities training and courses.
• KPI Setting and Benchmarking: Use global guidance to help set KPIs and benchmark against external performance.

What Will Make You Successful

• Experience: More than 5 years in digital marketing/eBusiness working with global brands. Proven data analyst experience, including performance analysis, KPI scoring, and insights.
• Technical Skills: Experience managing CDPs, dashboard visualization, and building with tools like PowerBI, Tableau, Data Studio, and Datorama.
• Analytical Mindset: Strategic thinker with an analytical mindset and a deep interest in Data and CRM.
• Communication: Excellent communication skills, team-oriented mentality, and proven change management experience.
• Project Management: Experience in project management is a plus.
• Knowledge: Familiarity with Nestlé Corporate Business, Nutrition brands, and core Nestlé Digital communication policies.
• Personal Qualities: Collaborative, responsible, results-focused, entrepreneurial, and self-motivated.

What We Offer

Here at NBS Lisbon, we care about our Talents, and we continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work-life balance. Joining NBS Lisbon will bring you:

• Development of expertise in Nestlé's Shared Services Business
• Immersion in a culturally diverse team
• Local and International Exposure
• Flexible working environment
• Engagement and wellbeing activities
• Competitive salary and annual bonus according to your performance
• Meal Allowance Card
• Flex Benefits - At NBS you can choose what benefits are more suitable for you
• Make part of the Nestlé Club and get discounts with several partners
• Free coffee (and good coffee) at the office
• Shop with special discounts for employees
• Company equipment according to professional needs
• Medical Support available at the Office
• E-learning courses and training programs to get you where you aim to be
• Career progression and possibilities for International Career