Customer Service for Viaplay – Danish speaker
1 dia atrás
As a customer service representative at Viaplay, you will handle user inquiries across various communication channels: voice, email, chat and social media.
What you'll do
- Registration and Sign in Guide user's trough account setup and login issues;
- Streaming Troubleshoot streaming quality, buffering or content playback problems;
- App & Device support Provide assistance on compatibility, installation and device settings;
- Account and Payment Help users manage subscriptions, update payment menthods and resolve billing issues;
- Pause and Cancellation Assist with subscription pauses or cancellations;
- Feedback Collect and communicate user feedback for platform improvements.
What you'll need
- C2 Danish and B2 English mandatory;
- High school diploma required;
- Excellent communication and interpersonal skills and team spirit;
- Able to handle confidential and/or highly sensitive information;
- Interest in Movies, Series, and Sports;
- Experience in Customer Service (preferred).
Benefits
- Investment in training and personal development;
- Health Insurance since day one in the company;
- Possibility to live in one of our apartments;
- Initial flight expenses refund;
- Annually complementary return flight to your home country (within Europe);
- Free Portuguese language courses, sport activities and organized events;
- Refer a Friend Program with attractive incentives;
- Free medical appointments at the office, sports and social responsibility activities, amazing internal parties, festivals, workshops and much more.
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