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Applications Operations Lead

7 minutos atrás

Lisboa, Lisboa, Portugal Brinks Tempo inteiro

The Brinks Company (NYSE: BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Brinks Global Shared Services enable Brinks' Strategy by providing noncore best-in-class multi-functional services on behalf of our internal customers and stakeholders, delivered from regionally selected hubs located in LATAM, EMEA and APAC.

Job Description:

Purpose

The Application OPS Lead is responsible for overseeing the operational stability, performance, and lifecycle management of enterprise applications. This role ensures reliable application services through proactive monitoring, incident management, and continuous improvement initiatives. The OPS Lead collaborates with development, infrastructure, security, and vendor teams to maintain compliance, optimize performance, and deliver a seamless user experience.

Responsibilities

  • Operational Governance
    • Own day-to-day operations for enterprise applications, ensuring availability, performance, and compliance with SLAs (including Legacy applications).
    • Monitor application health, capacity, and performance metrics; drive proactive issue resolution and root cause analysis.
  • Incident & Problem Management
    • Lead major incident resolution for application services, coordinating across internal teams and vendors.
    • Implement problem management processes to reduce recurring issues and improve stability.
  • Change & Release Management
    • Oversee application changes and releases in alignment with ITIL processes and business requirements.
    • Ensure proper testing, documentation, and risk assessment for all application changes.
  • Continuous Improvement & Automation
    • Drive automation initiatives for application monitoring, deployment, and support processes.
    • Identify opportunities for cost optimization and operational efficiency.
  • Collaboration & Stakeholder Management
    • Partner with development, infrastructure, and security teams to ensure application resilience and compliance.
    • Communicate operational performance and risks to business stakeholders in clear, actionable terms.
  • Additional Responsibilities
    • Engage with Business & IT Central enhancements/projects and manage the "doing" with MSP Partner.
    • Ensure proper utilization and prioritization of MSP resources (90-day rolling forecast).
    • Support the Global IT Strategy for "Standardized to ramp-down" (Of Legacy Applications mainly)

Requirements

  • 5-10+ years in application operations, support, or IT service delivery leadership.
  • Strong ITIL and ITSM knowledge; experience managing SLAs, KPIs, and service lifecycle.
  • Deep understanding of enterprise application architectures, integration patterns, and cloud-based platforms (SaaS, PaaS).
  • Experience with monitoring tools (e.g., AppDynamics, Dynatrace, Splunk) and ITSM platforms (e.g., ServiceNow).
  • Proven track record in incident, problem, and change management for critical applications.
  • Familiarity with DevOps practices and CI/CD pipelines for application deployment.
  • Strong vendor management and negotiation skills in outsourced (MSP) or hybrid delivery models.
  • Excellent communication and stakeholder engagement skills; ability to translate technical issues into business impact.
  • Experience in regulated environments with compliance and security requirements.
What We Offer?

A learning journey that fosters personal and career growth within a global, word-leading company with a caring culture that promotes employees' wellbeing and work/life balance through flexible schedules, appealing hybrid work scheme (above market practices) and a work environment that values safety, continuous improvement, engagement, customer focus, integrity, diversity, and inclusion.

What's Next? 

Thank you for your interest in joining our Global Shared Services Center family at Brinks Portugal. Upon completion of the application process, your profile will deserve our best and fullest attention in the upcoming weeks.

The selection process comprises at least: CV sifting, one technical interview with the hiring manager and one interview with HR. Share your experience and skills and demonstrate us your enthusiasm. Successful completion of these steps brings you onboard Are you ready to #SecureYourFuture?

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, gender, age, national origin, religion, sexual orientation or degree of disability.