Warranty Desktop Auditor

Ready to make an impact in the world of warranty processes?

Join our Global Business Services team and play a key role in ensuring quality and efficiency across our worldwide service organization.

Your role:

As part of the newly established Global Business Services (GBS) organization, structured into three pillars – Operations, Global Process Ownership, and Strategy & Performance Management – you will play a key role in shaping the future of GBS. As a Warranty Desktop Auditor, you will help identify improvements, drive compliance, and contribute to a positive customer experience in a dynamic, international environment.

What you can look forward to:

In the Warranty Audit area, you will identify and explain deviations and potential for improvement in warranty process handling in the worldwide service organization and check the effectiveness of central models for warranty application review. Within this position, you will make an important contribution to a positive customer experience in the environment of particularly customer-sensitive warranty repairs at a central corporate interface between customer, service and product quality, support the achievement of adequate cost targets and contribute to an audit-proof warranty application review.

Your responsibilities:

• Plan and organize desktop audits based on suitable KPIs and carry them out to check potential deviation topics in the warranty process handling, based on upstream analysis results
• Define, evaluate, and decide on conspicuous warranty applications on the respective test topic, being jointly responsible for this process
• Document test results transparently, precisely, and comprehensibly, handling mainly written communication to the worldwide audit objects until the audit is completed
• Analyze desktop audit results regularly and incorporate their findings into the continuous improvement process of upstream application review processes and models
• Act as the first point of contact for your clients and the central warranty process management as well as those responsible in the country organizations regarding desktop audit results

Your profile:

• Apprenticeship as a car mechanic/car mechatronic technician with further training as a master craftsman or technical business economist (ideally first experiences with audit)
• Ideally completed studies (university/university of applied sciences) with a technical or business orientation
• Practical experience in the field of (commercial) vehicle engineering and knowledge of workshop and repair processes
• Good Microsoft Office Skills, especially in Excel
• Very good analytical skills and a feel for the overall context
• Fluent in oral and written English to present complex issues
• Independent, structured and efficient way of working
• Excellent teamwork skills and enjoy working in a dynamic and collaborative environment
• 3-5 years work experience

Your benefits:

• Working in a dynamic environment with vibrant team spirit
• Career opportunities within the company
• Home office policy of 2 days / week
• Additional days off on Dec 24th and 31st
• Birthday off
• Life Insurance
• Health Insurance, extended to family members

Ready to grow with us?
Apply now and be part of shaping the future of mobility.