Senior Support Specialist

1 dia atrás

Lisboa, Lisboa, Portugal Bosch Portugal Tempo inteiro

The Bosch group has more than employees around the world, present in 60 countries, and we are proud to impact people's lives and to work towards a more sustainable future.

Bosch Service Solutions in Lisbon hosts Bosch's first international shared HR service. With over 160 specialized employees, HR Service Europe operates in the areas of IT tool development dedicated to HR, information management, training, recruitment and selection, and international assignments for more than 40 countries worldwide.

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people's lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference in mindsets, cultures, generations, identities and perspectives. Everyone should bring their authenticity and work together respectfully. Bosch is an employer that values diversity and equal opportunities. We welcome applications from people with disabilities and we can provide reasonable accommodations during the recruitment process and in the performance of professional activity. By including everyone and ensuring equal opportunities we unleash our full potential.

Job Description

At Bosch we have recently replaced our Organizational and Position Management with Employee Central to gain the benefits for our existing Talent processes in SuccessFactors but later as well on the HR Administration processes. This will have an impact on all the associates at Bosch as well on the connected systems.

Our team is looking for a
Senior Support Specialist
for our
2nd level HR IT Employee Central in SuccessFactors.

Yo
ur contribution to something big:

As
Senior Support Specialist in the 2nd level Support HR IT
, you will play an important role, by having an umbrella view over the system landscape and data flows, analyzing the issues interacting with further support teams, connecting the right dots, and at the end helping our users in a fast & efficient way. You would assume the following responsibilities:

  • Lead 2nd level support activities in
    SuccessFactors
    in close collaboration with the IT Support team as well with further support members of connected systems, e.g. all local HR systems;
  • Run the support (analyze, solve, coordinate with other support teams) in an efficient and customer orientated way;
  • Have an umbrella view and knowledge, how systems are connected and data flows.

Qualifications

What distinguishes you:

  • Education
    : Bachelor's Degree in HR or IT related field or comparable qualification.
  • Experience
    : Strong experience in SuccessFactors especially in Employee Central. Also, 3+ years of experience in IT support.
  • Knowledge:
    Knowledge with SuccessFactors.
  • Languages
    : Fluency in written and spoken English at a C1 level (mandatory), German is a plus.
  • Personality:
    Strong intercultural competencies, be a fast-learner, deal with uncertainty, have a customer orientation and find creative solutions.

Additional Information

Work means:

Flexible work conditions

Hybrid work system

Exchange with colleagues around the world

Health insurance and medical office on site

Training opportunities

Opportunities for career progression and continuous professional development

Access to great discounts in partnerships and Bosch products

Sports and health related activities

Great access to public transports

Free parking lot

Canteen

Success stories don´t just happen. They are made...

Make it happen We are looking forward to your application

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