US Collections Associate

About Convatec
Pioneering trusted medical solutions to improve the lives we touch:
Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in Advanced Wound Care, Ostomy Care, Continence Care, and Infusion Care. With more than 10,000 colleagues, we provide our products and services in around 90 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. Convatec's revenues in 2024 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more please visit

Position Overview
To produce full cash allocation to reconciliation of GL accounts, on a timely basis, according to defined procedures, respecting quality and compliance.

Key Responsibilities

• To ensure customer payments are applied accurately and timely in accordance with Service Level Agreements and defined procedures.
• To download customer remittances and bank statements and ensure customer payments are applied based on it.
• To resolve payment discrepancies through direct contact with local markets, Credit Management and Collections teams, making proposals and addressing root causes.
• To review unidentified or unallocated payment receipts and work with the collections associate to determine the correct posting.
• To maintain the daily cash book updated.
• To perform AR month-end activities.
• To attend monthly meetings to discuss the KPI metrics.
• To flag any required updates to policies and work instructions and send to the Team Lead for approval.
• To suggest and implement process improvements.
• Participate in team projects and initiatives.

Key Requirements

• 1-4 years experience
• Working knowledge of SAP (preferable)
• Experience with (country) market and its specific payment methods is a plus
• Working knowledge of Microsoft excel & outlook
• Good communication skills
• Autonomous, proactive mindset and results oriented
• Continuous Improvement mind-set
• Good mathematical skills
• Experience working with the US market would be a plus

Qualifications/Education

• University Degree - Finance qualification preferred
• Previous experience working in a GBS environment a plus

Languages

• English mandatory
• Spanish would be a plus

Working Conditions

• Hybrid working – 1 day per week in the office driven by business requirements as Convatec has a flexible approach to office working.
• Working hours: 10h-19h or 11h-20h (Lisbon time)
• Temporary position (1 year contract) to support the Bogotá team
• Competitive remuneration package and other benefits
• Office in the city centre
• International exposure and growth opportunities within the company
• High performance through teamwork, with collaborative spirit across the organization at all levels
• Local workplace laws and statutes apply

Special Factors
Occasional requirement to work on bank holidays to support local market or closing activities.

Ready to join us?
At Convatec we're pioneering trusted medical solutions to improve the lives we touch. If you're ready to make a real impact, apply today and help us bring our Forever Caring promise to life.

Beware of scams online or from individuals claiming to represent Convatec
A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address.

If you receive a suspicious approach over social media, text message, email or phone call about recruitment at Convatec, do not disclose any personal information or pay any fees whatsoever. If you're unsure, please contact us at

Equal opportunities
Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.

Notice to Agency and Search Firm Representatives
Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.

Already a Convatec employee?
If you are an active employee at Convatec, please do not apply here. Go to the Career Worklet on your Workday home page and View "Convatec Internal Career Site - Find Jobs". Thank you