IT Change Manager_Lisbon

2 semanas atrás

Lisboa, Lisboa, Portugal Inetum Tempo inteiro

We are seeking an experienced IT Change Manager to oversee and manage the change management process within our IT department. The ideal candidate will have a strong background in ITIL (Information Technology Infrastructure Library) frameworks and experience in managing change processes to minimize service disruptions and ensure smooth transitions.

1. Change Management:

  • Oversee the change management process, ensuring all changes are documented, reviewed, and approved before implementation.

  • Chair Change Advisory Board (CAB) meetings to assess the impact and risks associated with proposed changes.

  • Coordinate with various IT teams to schedule and implement changes with minimal disruption to services.

2.Risk Assessment:

  • Conduct risk assessments for proposed changes and develop mitigation strategies.

  • Ensure that all changes comply with ITIL best practices and organizational policies.

3.Documentation and Reporting:

  • Maintain comprehensive documentation of all change requests, approvals, and outcomes.

  • Prepare and present reports on change management activities, including metrics on success rates, failures, and improvements.

4.Stakeholder Management:

  • Communicate effectively with stakeholders to ensure they are informed about upcoming changes and their potential impact.

  • Collaborate with project managers, IT teams, and business units to align change management processes with organizational goals.

5.Continuous Improvement:

  • Continuously review and improve change management processes to enhance efficiency and effectiveness.

  • Stay updated with the latest ITIL frameworks and industry best practices.

Language Skills

  • Fluent in English
  • Portuguese (Practice)

Technical skills:

  • ITIL (Expert)

  • SCRUM (Expert)

  • Excel (Practice)

  • Power BI (Practice)

  • Service Now (Practice)

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