Order Support Specialist with Polish Language

2 semanas atrás

Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro


Become an Order Support Specialist for the most well-known consumer electronics brand

Are you passionate about delivering exceptional customer service and resolving complex issues with precision? We are seeking a dedicated Order Support Specialist for Polish Market to join our client's Retail Back-Office Team. In this role, you will be instrumental in handling escalations from customer-facing colleagues, ensuring swift and effective resolution of issues related to the fulfillment of online orders. If you thrive in a fast-paced environment and have a keen eye for detail, this opportunity is perfect for you

The work mode is hybrid for this project, with onsite component in Lisbon (Portugal).

Key Responsibilities:

- Customer Issue Resolution: Handle escalations and complex issues from order induction to delivery, ensuring timely and effective solutions.

- Liaison and Communication: Work closely with partners to resolve issues, removing the customer from the loop for a seamless experience. Communicate resolutions and updates via phone and email.

- Record-Keeping: Perform detailed tasks in SAP, adhering to protocols with utmost accuracy.

- Investigation and Decision-Making: Conduct thorough investigations that impact customer and partner relations, always aiming for quick customer satisfaction.

- Process Management: Manage the entire lifecycle of web purchases, from handling changes to completing RMAs.

Required Experience:

- Language Proficiency: Flawless written and oral communication skills in Polish (C2) and proficiency in English (B2).

- Residence permit for Portugal or a EU member state citizenship.

- Attention to Detail: demonstrated ability to work with high accuracy, understanding the importance of small details.

- Problem-Solving: Strong proactive problem-solving skills, focused on delivering customer-centric solutions.

- Autonomy: Proven ability to work independently and make decisions with minimal supervision.

- Customer Satisfaction: Experience in a back-office environment with a strong focus on customer satisfaction.

- Communication Skills: Excellent verbal and written communication skills.

- KPI Focused: Interest in self and team performance metrics, with a positive attitude towards achieving goals.

- Technical Knowledge: Familiarity with SAP is advantageous, but training can be provided.

- Flexibility: Willingness to work overtime occasionally, as this role is directly related to order volume.

- Team Player: Thrive in a collaborative environment where teamwork and camaraderie are valued.

If you are ready to join a dynamic team and contribute to providing the best consumer electronics experience, we want to hear from you Apply today to become our client's next Order Support Specialist.



Package Details

- Competitive salary

- Monthly meal allowance paid in separate card

- Relocation assistance, including housing assistance, for the candidates relocating for this opportunity (from abroad or from the distance over 100 km away from Lisbon)

- Regular fun activities for employee, free Portuguese lessons etc

  • Italian Order Support Specialist

    Há 7 dias

    Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

    Do you speak Italian and are you looking to work fully remote abroad? You're reading the right job posting - we offer an Order Support Specialist position in Portugal, with a pioneering multinational technology firm, and our client provides a comprehensive relocation package including accommodation The start dates are and 01.07.What we offer youYou will be...

  • Polish Customer Support Specialist in Lisbon

    2 semanas atrás

    Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

    Take Your Career to the Next LevelWe're looking for a proactive and customer-focused Customer Support Specialist to join our innovative and collaborative team. If you thrive in fast-paced environments, enjoy solving problems, and love working with people, this could be the perfect fit for youRole Overview:As a Customer Support Specialist, you'll handle...

  • Polish Customer Support Specialist in Lisbon

    1 semana atrás

    Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

    Elevate Your CareerWe're seeking an enthusiastic Customer Support Specialist to join our innovative and energetic team. If you're adaptable, personable, and excel in a fast-paced environment, this role could be a great fit for youRole Overview:As a Customer Support Specialist, you'll manage customer inquiries across phone, chat, email, and social media,...

  • Non-Process Order Specialist With Italian In Lisbon

    Há 2 dias

    Lisboa, Lisboa, Portugal Workster Jobs Tempo inteiro

    Join our team in Lisbon as a Non-Process Order Specialist and take your career to the next level We are a dynamic company seeking an enthusiastic individual with expertise in handling non-process orders. This role requires proficiency in Italian and offers the opportunity to work with a global team in a vibrant and culturally rich environment.Key...

  • Customer Care, Order Management Specialist

    Há 2 dias

    Lisboa, Lisboa, Portugal Insulet Corporation Tempo inteiro

    Job Title: Customer Care, Order Management SpecialistDepartment: Customer CarePosition OverviewThe Order Management Specialist is a critical member of the European Customer Care team, reporting to the Order Management Function in Customer Care. The primary role is to oversee and support customer order processing for EU markets for B2B and B2C channels....

  • Medical Information and Adverse Event Intake Specialist with Polish, English and additional language

    Há 7 dias

    Lisboa, Lisboa, Portugal IQVIA Tempo inteiro

    Use your scientific and foreign language expertise to join the world's leading comprehensive pharmaceutical safety services organization at on a fast-growing team performing medical information call center services. Apply your knowledge and expertise, including complex decision making, to review, assess and process safety and product quality information. Be...

  • Russian and Polish Customer Service Specialist

    1 semana atrás

    Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

    We are looking for a Bilingual Polish & Russian Customer Support Representative to join our client's team. In this role, you will assist creators in navigating platform features, optimizing their channels, and resolving technical issues. You will also ensure adherence to platform guidelines, offering excellent customer service while supporting content...

  • Player Support Specialist

    2 semanas atrás

    Lisboa, Lisboa, Portugal Thoth AI Tempo inteiro

    Thoth AI is a cutting-edge data solutions company specializing in AI training data, content moderation, and linguistic services. We collaborate with global tech leaders to improve machine learning models and enhance user experiences across digital platforms. We've recently opened our new office in Lisbon, and we're excited to grow our team in a city known...

  • Polish-Speaking Digital Marketing Optimisation Specialist

    Há 5 dias

    Lisboa, Lisboa, Portugal Workster Jobs Tempo inteiro

    Workster is partnering with a leading Outsourcing/BPO consultancy who is seeking to onboard a Polish speaking Digital Marketing Optimisation Specialist for their Lisbon office.Your RoleImplement optimization solutions: build campaigns for high-value advertising customersCreate keyword packs, bids, and budget suggestionsGather and analyse data at both...

  • Order to Cash Specialist

    Há 7 dias

    Lisboa, Lisboa, Portugal Bose Products Tempo inteiro

    Job DescriptionOrder to Cash SpecialistFull-time position in a Hybrid work environment;Location: Portugal (Av. Defensores Chaves 45, Lisboa)Job Accountabilities•Manage day to day OtC processes for several different corporate entities including timely and accurate account monitoring while providing the highest level of customer service•Create and review...