German Speaking Marketing Customer Support Specialist

1 semana atrás

Lisboa, Lisboa, Portugal CallForTalents Tempo inteiro

Marketing Customer Service Specialist – German Speaking (Social Media & B2B Support)
Location:
Lisbon, Portugal (On-site)

Contract Type:
6-month contract

Start:
ASAP

Work Model:
Onsite only

About The Role
We are looking for a
German-speaking Customer Service Specialist
to support our client's
B2B advertisers
on one of the world's leading social media platforms.

You will be responsible for end-to-end product troubleshooting, handling advertiser inquiries, and providing high-quality customer support related to digital advertising products.

Key Responsibilities

  • Take an active role in identifying opportunities to enhance service quality and improve the overall advertiser experience.
  • Handle and resolve end-to-end product troubleshooting via email and chat channels.
  • Provide customer support for a wide range of advertising products, including technical and product-related queries.
  • Collaborate closely with internal Product Operations and Engineering teams to drive timely resolution of open cases.
  • Ensure high customer satisfaction levels through consistent communication and quality support throughout the case lifecycle.
  • Meet productivity targets and service level metrics, contributing to Best-in-Class support performance.
  • Partner with technical specialists to educate advertisers on product features, campaign setup, and common issue categories.

Requirements

  • Experience in paid campaign management is mandatory.
  • Degree in Marketing or a related field.
  • Experience in Digital Marketing.
  • Previous experience in a Contact Centre or Service Program for an Advertising Tech company.
  • Fluent knowledge of social media platforms and basic understanding of digital advertising concepts.
  • Strong customer service orientation, with excellent problem-solving and communication skills.
  • Ability to work independently as well as in a collaborative team environment.
  • Fluent German (C1/C2) and good command of English.

Work Schedule
Initial Schedule: 12-Hour Operational Window
Monday to Sunday – 07:00 to 19:00
Two rotational shifts:

  • 07:00 – 16:00
  • 10:00 – 19:00

Future Schedule (Date TBD by Client):
24/7 operation – Monday to Sunday

  • Rotational shifts
  • 2 rotating days off per week

  • German Speaking Digital Marketing Specialist

    2 semanas atrás

    Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

    German-Speaking Digital Marketing Specialist Location: PortugalEmployment Type: Full-time Job Overview We are looking for a German-speaking Digital Marketing Specialist to join a dynamic and fast-growing team in Portugal. In this role, you will be responsible for managing and optimizing digital marketing campaigns, supporting clients, and driving online...

  • German Speaking Digital Marketing Specialist

    Há 7 dias

    Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

    German-Speaking Digital Marketing Specialist Location: PortugalEmployment Type: Full-time Job Overview We are looking for a German-speaking Digital Marketing Specialist to join a dynamic and fast-growing team in Portugal. In this role, you will be responsible for managing and optimizing digital marketing campaigns, supporting clients, and driving...

  • German Speaking Digital Marketing Specialist

    1 semana atrás

    Lisboa, Lisboa, Portugal Hiring International Academy Tempo inteiro

    German-Speaking Digital Marketing SpecialistLocation:PortugalEmployment Type:Full-timeJob OverviewWe are looking for aGerman-speaking Digital Marketing Specialistto join a dynamic and fast-growing team in Portugal. In this role, you will be responsible for managing and optimizing digital marketing campaigns, supporting clients, and driving online performance...

  • German-Speaking Customer Support

    Há 7 dias

    Lisboa, Lisboa, Portugal Savior Artigos Texteis Lda Tempo inteiro

    We are currently hiring German-speaking professionals for multiple international projects based on-site in Lisbon, Portugal. These roles cover customer support, business support, sales-oriented assistance, digital environments, and fraud prevention, depending on your background and experience. As part of an international and multicultural team, you will...

  • Italian Speaking Marketing Customer Support Specialist

    1 semana atrás

    Lisboa, Lisboa, Portugal CallForTalents Tempo inteiro

    Marketing Customer Service Specialist – Italian Speaking (Social Media & B2B Support)Location:Lisbon, Portugal (On-site)Contract Type:6-month contractStart:ASAPWork Model:Onsite onlyAbout The RoleWe are looking for aItalian-speaking Marketing Customer Service Specialistto support our client'sB2B advertiserson one of the world's leading social media...

  • Marketing Customer Support Specialist – Arabic Speaking

    2 semanas atrás

    Lisboa, Lisboa, Portugal Cbtalents Tempo inteiro

    Marketing Customer Support Specialist – Arabic Speaking Location: Lisbon, Portugal – On-site Working Schedule: Phase 1 (Initial Period):Monday to Sunday 12-hour coverage window: 07:00 – 19:00 Shift options:07:00 – 16:00 10:00 – 19:00 Days Off: 2 rotational days Phase 2 (At a later date – TBC by client):24/7 rotational shifts, Monday to Sunday...

  • German Speaking Customer Support Specialist

    Há 15 horas

    Lisboa, Lisboa, Portugal Lingo-nova Tempo inteiro

    German Speaking Customer Service Representative - Porto (On-site)Location:Porto, PortugalWork Model:OnsiteWorking HoursMonday to Sunday: 06:00 – 21:00 (Rotative shifts)2 rotative days offRole OverviewAs a Customer Service Representative, you will be responsible for delivering high-quality support to customers, handling inquiries efficiently, and ensuring a...

  • German Speaking Marketing Optimization Specialist

    1 semana atrás

    Lisboa, Lisboa, Portugal Cbtalents Tempo inteiro

    German-Speaking Marketing Optimization Ads Specialist- Lisbon (Hybrid) Position: Marketing Optimization Ads Specialist - Google Ads Location: Lisbon, Portugal (Hybrid, 2x time at the office, 3x home-office) Relocation Package: Included (2,500 relocation bonus + assistance with accommodation and administrative procedures) Purpose of the Role: As a Digital...

  • Marketing Customer Support Specialist

    1 semana atrás

    Lisboa, Lisboa, Portugal EB Global Skills Tempo inteiro

    **Cross Border Talents Hiring: Marketing Customer Support SpecialistLanguages: Arabic | German | French | Italian | SpanishJob Type: Full-time | Permanent● Relocation available for EU citizens only**We're looking for Marketing Customer Support Specialists who combine strong paid advertising knowledge with a customer-focused mindset to support advertisers...

  • German Customer Support

    1 semana atrás

    Lisboa, Lisboa, Portugal Savior Artigos Texteis Lda Tempo inteiro

    Start ASAP | Full Training ProvidedJoin our international team in Lisbon We are hiring German-speaking Customer Support Specialists to assist customers of a global technology leader.What We OfferSalary: :1,100-1,350 gross/month (depending on project)Bonuses: Monthly performance bonus + meal allowanceRelocation package:Contract: 12 months, renewableSchedule:...