Consumer Engagement Services Advisor

Há 6 dias

Oeiras, Lisboa, Portugal Nestlé Tempo inteiro

Position Snapshot
Location: Linda-a-Velha, Portugal

Company: Nestlé Business Service Lisbon

Full-time
Remote
8-hour rotative shifts between 7am and 5 pm from Monday to Friday
Position Summary
A
Consumer Engagement Services Advisor
will assist Nestlé consumers with questions and doubts when using our products and services. Resolve possible customer queries, recommend solutions and guiding product users through features and functionalities as per standard procedure.

A Day in the life of...

  • Respond to customer queries phone and written channels in a timely and accurate way
  • Identify customer needs and help customers use specific features
  • Report product malfunctions,
  • Encoding internal databases with information about consumers' requests
  • Share feature requests and effective workarounds with relevant stakeholders
  • Inform customers about new features, functionalities and campaigns, if any
  • Follow up with customers to ensure their issues are resolved
  • Gather consumers' feedback and complete a FAQ database and a knowledge-based documents
  • Treat serious and sensitive consumer contacts following the specific guidelines
  • Ensures Nestlé CES Standard Instructions on Consumer Complaints Handling process is handled appropriately and in a timely manner
  • Redirect consumers questions to appropriate stakeholders in case of impossibility in providing an answer

What Will Make You Successful

  • Advanced Spoken and Written Knowledge on English
  • Advanced Spoken and Written Knowledge on Swiss German
  • Experience as a Customer Support Specialist or similar CS role
  • Customer management orientation
  • Familiarity with Nestlé industry is a plus
  • Understanding of how CRM systems work
  • Excellent communication and problem-solving skills
  • Multi-tasking abilities
  • Attention to details

What We Offer
Here at NBS Lisbon we care about our Talents, and we continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work-life balance. Joining NBS Lisbon will bring you:

  • Development of expertise in Nestlé's Shared Services Business
  • Immersion in a culturally diverse team
  • Local and International Exposure
  • Flexible working environment
  • Engagement and wellbeing activities
  • Competitive salary and annual bonus according to your performance
  • Meal Card
  • Flex Benefits - At NBS Lisbon you can chose what benefit is more suitable to you
  • Make part of the Nestlé Club and get discount in several partners
  • Company laptop and other equipment according to professional needs
  • Medical Support available at the Office
  • E-learning courses and training program to get you where you aim to be
  • Career progression and possibilities for International Career

  • Consumer Engagement Services Advisor

    2 semanas atrás

    Oeiras, Lisboa, Portugal Nestlé Tempo inteiro

    Position SnapshotLocation:Linda-a-Velha, PortugalCompany:Nestlé Business ServiceFull-time from Monday to Saturday**Rotative 8-hour shifts (8am-9pm) RemotePosition Summary**A Consumer Engagement Services Veterinary Assistant will assist Nestlé consumers with questions and doubts when using our products and services. Resolve possible customer queries,...

  • Consumer Engagement Services Technology Adoption Specialist

    2 semanas atrás

    Oeiras, Lisboa, Portugal Nestlé Tempo inteiro 30 000 € - 60 000 € por ano

    Position SnapshotLocation: Lisbon, PortugalCompany: Nestlé Business ServicesFull-time / Hybrid Work – 2 days per week at the office (aligned with our current Policy)Position SummaryThe CES Support Specialist supports the technical ecosystem of the CES Operations Center based in Lisbon that supports the operations of consumer engagement for several EUR...

  • CES Advisor

    1 semana atrás

    Oeiras, Lisboa, Portugal Nestlé Tempo inteiro 25 000 € - 40 000 € por ano

    Position SnapshotLocation: PortugalCompany: Nestlé Business Services (NBS) Full-time / Remote8-hour rotative shifts between 07:00 am and 05:00pm from Monday to FridayAbout UsNestlé Business Services (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media and Consumer Engagement services to enable Nestlé...

  • CES Advisor Social Media

    2 semanas atrás

    Oeiras, Lisboa, Portugal Nestlé Tempo inteiro 30 000 € - 60 000 € por ano

    Position SnapshotCompany:Nestlé Business Services (NBS)Full-time/RemoteFluent in GermanSchedule: 11:00 am to 08:00 pm, Monday to FridayAbout UsNestlé Business Services (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media, CRM and Consumer Engagement services to enable Nestlé to engage with millions...

  • Customer Service Specialist

    2 semanas atrás

    Oeiras, Lisboa, Portugal Nestlé Tempo inteiro

    ENGPosition SnapshotLocation:Linda-a-Velha / Braga (Portugal)Company:Nestlé Business ServicesFull-time/Hybrid mode or 100% Remote (after an initial learning period)C1/C2 level in ItalianAbout UsNestlé Business Services (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media, CRM and Consumer Engagement...

  • CES Performance Specialist

    1 semana atrás

    Oeiras, Lisboa, Portugal Nestlé Tempo inteiro

    Position SnapshotLocation: Braga or Lisbon (Portugal)Company: Nestlé Business Services (NBS)Full-time/Hybrid mode (2 days in the office per week according to our internal policy)Fluent in GermanAbout UsNestlé Business Services (NBS)is at the heart of theNestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media, CRM and Consumer...

  • Customer Service Specialist

    2 semanas atrás

    Oeiras, Lisboa, Portugal Nestlé Tempo inteiro

    Position SnapshotLocation:Linda-a-Velha (Lisbon) / BragaCompany:Nestlé Business ServicesFull-time/Hybrid mode or 100% remoteFluent in EnglishAbout UsNestlé Business Services (NBS)is at the heart of theNestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media, CRM and Consumer Engagement services to enable Nestlé to engage with millions...

  • Website Services Project Manager

    2 semanas atrás

    Oeiras, Lisboa, Portugal Nestlé Tempo inteiro 45 000 € - 80 000 € por ano

    Position SnapshotLocation: Braga/Lisbon (Portugal)Company: Nestlé Business Services (NBS)Full-time/Hybrid Work – 2 days per week at the office (aligned with our current Policy)Fluent in EnglishAbout UsNestlé Business Services (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media, CRM and Consumer...

  • Talent Acquisition Specialist

    Há 6 dias

    Oeiras, Lisboa, Portugal Nestlé Tempo inteiro

    Position SnapshotLocation: Braga or Lisbon (Portugal)Company: Nestlé Business Services (NBS)Full-time/Hybrid mode (2 days in the office per week according to our internal policy)About UsNestlé Business Services (NBS)is at the heart of theNestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media, CRM and Consumer Engagement services to...

  • Customer Service Specialist

    2 semanas atrás

    Oeiras, Lisboa, Portugal Nestlé Tempo inteiro 30 000 € - 60 000 € por ano

    Position SnapshotLocation: Lisbon (Linda-a-Velha) or BragaCompany: Nestlé Business ServicesFull-time/Hybrid model or 100% remoteFluent In Dutch And English (C1 Level Required)About UsNestlé Business Services (NBS)is at the core of theNestlé Group. We provide services in Supply Chain, Finance, Human Resources, Digital and Social Media, CRM, and consumer...