German Customer Advisor in Porto

Há 21 horas

Maia, Portugal Cross Border Talents Tempo inteiro

Kick-start Your Career in E-Commerce Advisor — Help Customers Worldwide

Step into a fast-paced, collaborative environment where your digital confidence and problem-solving mindset truly matter. If you enjoy helping people, communicate clearly in writing, and feel comfortable using online tools, this role could be a great fit. Support is provided only via chat and email — no phone work.

Role Overview:

As an E-Commerce Customer Advisor, you'll help ensure smooth and positive online shopping journeys. Through friendly, accurate written communication, you'll guide customers, resolve issues, and support a reliable platform. This role is ideal for people who like structured processes, care about customer satisfaction, and want to grow in a tech-driven environment.

Key Responsibilities:

  • Assist customers via chat and email ONLY with professional, empathetic, and accurate responses

  • Follow internal procedures (SOPs) to resolve issues efficiently or escalate when necessary

  • Achieve performance goals, including quality standards and SLA targets

  • Stay up to date with product changes, platform updates, and best practices through ongoing training

  • Keep a customer-first approach, delivering clear and practical solutions

  • Share feedback and insights to help improve processes and enhance the customer experience

Requirements:

  • Language Skills: Fluent in German (C1 level) and English (B2 level)
  • Eligibility: EU citizenship or valid Portuguese residency card
  • Skills: Strong analytical, creative, and communication abilities
  • Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the CS field

Why join us:

  • Competitive Salary: Your expertise and dedication are rewarded
  • Language Bonus: Additional rewards for your language proficiency
  • Meal Allowance: Daily support during your work hours
  • Health & Life Insurance: Comprehensive benefits for your well-being
  • Collaborative Team: Be part of a communicative and supportive work environment
  • Relocation Assistance: Smooth transition support for your move
  • Onsite Work Environment: Be part of a supportive and communicative team

Ready to Take Your Career to the Next Level? Apply now and be a key player in delivering outstanding customer experiences while advancing your career

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