Dutch Customer Success Specialist in Lisbon
Há 9 horas
Advance your career in Customer Support
Are you a problem-solver with a passion for helping people? We're looking for a customer Success Specialist to join our energetic team If you thrive in fast-paced environments and enjoy engaging with customers, this role is for you.
Role Overview:
As a Customer Success Specialist, you'll provide exceptional assistance across phone, chat, email, and social media. From handling account-related queries to troubleshooting technical issues and processing transactions, your expertise will ensure a seamless customer experience.
Key Responsibilities:
- Provide high-quality support across multiple communication channels
- Assist customers with account setup, verification, logins, and payments
- Troubleshoot technical issues and resolve inquiries efficiently
- Act as a trusted point of contact, particularly for clients in the sports sector
- Foster strong customer relationships through clear and empathetic communication
- Ensure all interactions adhere to company policies and service standards
- Suggest process improvements to enhance the overall customer experience
Requirements:
- Fluent in Dutch (C2 level)
- Fluent in English (B2 level)
- EU Citizenship or Portuguese Residency Card
- 0-1 year experience in customer support
- Strong leadership, analytical, and communication skills
- Eagerness to learn and grow
Why Join Us:
- Competitive Salary: We offer attractive compensation that reflects your skills and experience, recognizing and rewarding your contributions
- Meal Allowance: Enjoy a meal allowance to keep you energized during working hours
- Health and Life Insurance: Benefit from comprehensive coverage to support your well-being.
- Onsite Work Environment: Thrive in a collaborative and communicative office setting
- Relocation Package: Receive support if relocating to ensure a smooth transition
Ready to take on this exciting opportunity? Apply today, and let's connect
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