Professional Services Analyst

Bitsight is a cyber risk management leader transforming how companies manage exposure, performance, and risk for themselves and their third parties. Companies rely on Bitsight to prioritize their cybersecurity investments, build greater trust within their ecosystem, and reduce their chances of financial loss.
Built on over a decade of technological innovation, its integrated solutions deliver value across enterprise security performance, digital supply chains, cyber insurance, and data analysis.

• We invented the cyber ratings industry in 2011
• Over 3000 customers trust Bitsight
• Over 750 teammates are dispersed throughout Boston, Raleigh, New York, Lisbon, Singapore, and remote

We're seeking a motivated and detail-oriented Analyst to join our Professional Services Team. This entry-level role is ideal for individuals looking to launch their careers in cybersecurity, risk management, and client services. Analysts are responsible for executing managed services tasks on behalf of our clients, working closely with Consultants and Team Leads to ensure timely, accurate, and high-quality delivery.

This is a hands-on role that offers growth potential through direct exposure to third-party risk processes, Bitsight products, and customer engagement.

Key Responsibilities:

• Data Collection: Collect data from internal systems and third-party sources as directed by Consultants.

• Deliverable Creation: Format, organize, and produce reports and presentations for client delivery.

• Task Support: Assist with basic project tasks such as data entry, spreadsheet updates, and risk assessment coordination.

• Document Review: Check reports and submissions for inconsistencies, missing information, and quality assurance.

• Organization: Maintain clean, well-organized project documentation, trackers, and status reports.

• Customer Communication: Provide clear, professional, and timely communication with customers to support deliverables and clarify risk findings.

• Risk Insight Support: Communicate with clients to explain key risk indicators, such as exposed credentials or open ports, and support follow-ups as needed.

• Collaboration: Build strong, approachable working relationships with teammates and cross-functional colleagues including Sales, Product, and Customer Success.

• Training and Development: Participate in structured onboarding and ongoing training to build expertise in Bitsight tools, processes, and service offerings.
   

Growth Expectations:

• Become proficient in executing tasks with limited oversight

• Develop product and tactical knowledge to support service delivery

• Routinely identify and communicate process improvement opportunities

• Resolve blockers with assistance and contribute to cross-functional workflows

• Act as a mentor and trainer for new Analysts as experience grows

• Build lasting relationships with clients and internal stakeholders
   

Basic Qualifications:

• 0–2 years of professional experience; recent graduates are encouraged to apply

• Exceptional attention to detail and organizational skills

• Strong written and verbal communication abilities in English

• Ability to manage multiple tasks, prioritize effectively, and meet deadlines

• Comfortable working in a fast-paced, collaborative environment

• Interest in cybersecurity, risk management, and client-facing services

• Basic understanding of information security or compliance frameworks is a plus
   

Why Bitsight:

• Learn from experienced professionals in a fast-growing cybersecurity company

• Build real-world knowledge of third-party risk, compliance, and cyber posture management

• Contribute to meaningful client work from day one

• Be part of a supportive, approachable, and high-performing team

• Opportunities for career development, advancement, and mentoring

Belonging & Inclusion. Bitsight is proud to be an equal opportunity employer. This means we do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, sexual orientation, status as a protected veteran, or status as an individual with a disability.

Culture. We put our people first. Bitsight offers best in class benefits. We devote the same energy to nurturing our company's inclusive culture as we apply to serving our customers' needs. Working at Bitsight will give you the opportunity to fulfill your professional goals and expand your skills.

Open-minded. If you got to this point, we hope you're feeling excited about the job description you just read.  Even if you don't feel that you meet every single requirement, we still encourage you to apply.  We're eager to meet people that believe in Bitsight's mission and can contribute to our team in a variety of ways.

Bitsight also provides reasonable accommodations to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email This contact information is for accommodation requests only, and cannot be used to inquire about the status of applications.

Additional Information for United States of America Applicants:

Bitsight is committed to compliance with all fair employment practices regarding citizenship and immigration status.

Bitsight will not discharge, discipline or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant.

Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Qualified applicants with criminal histories will be considered for employment consistent with applicable law.

This position may be considered a promotional opportunity pursuant to the Colorado Equal Pay for Equal Work Act.