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Guest Experience Manager
3 semanas atrás
About us
At Gota Dagua Surfcamps, we believe surfing is more than just a sport, it is a way of life. Our mission is to create unforgettable experiences for people from all over the world through surf, community, and adventure.
Our surf camp operates weekly, starting Saturdays in order to create an organised group experience. In addition, a weekly based structure allows to plan a tailored week based around surfing to ensure maximum quality. With a full week of surfing, guests are not only able to learn how to surf but also to progress their skills. Outside surfing we aim to create a welcoming and inclusive environment for guests to meet new people and make lifelong friendships.
About the role
We're looking for an energetic and people-driven Guest Experience Manager to lead our operations in Costa da Caparica. You'll be the heart in leading the guest journey, from check-in to check-out, making sure every guest feels at home and leaves with memories that last a lifetime. This includes and is not limited to organisation and supervision of daily activities, staff training and management, and daily operational tasks.
What you will do?
- Welcome and engage with guests, creating a warm and friendly environment
- Coordinate daily activities and social events
- Handle guest feedback and resolve any issues with positivity, love and professionalism
- Ensure the smooth running of day-to-day operations if required.
- Work closely with the surf camp manager to ensure a smooth running of structural and operational activities.
What are we looking for?
- Strong communication and people skills, you genuinely love connecting with others
- Previous experience in hospitality or guest management (preferably in hostels, hotels, or surf camps)
- Fluent in English (other languages are a plus: Portuguese, French, or Spanish)
- Positive attitude, leader, problem-solver, and team player
- A passion for surf, travel, and creating meaningful experiences
- Late twenties ( or same level of energy :) )
What do we offer?
- A unique opportunity to live and work by the ocean in beautiful Costa da Caparica
- Accommodation and meals included
- Surf lessons and access to equipment
- Competitive salary depending on experience
- Being part of an international, fun-loving team that feels like family
Why Join Gota Dagua Family?
You will be part of a loving family and thrive to give the best experience to our guests through lifelong friendships. Our season starts end of February and end in November. We are looking for dedicated Manager for the whole season. It is a big job, but if you are the right person, it won't feel like 'work' at all.
