Customer Service Junior Engineer

2 semanas atrás

Porto, Porto, Portugal Cross Border Talents Tempo inteiro 20 000 € - 25 000 € por ano

Cross Border Talents is recruiting English Customer Support Agents to work in Lisbon, Portugal.

Are you passionate about costumer support and technologies? Would you like to join one of the top BPO companies in Lisbon? Our client is a global leader and one of the biggest companies in Portugal. Over the last years, they have been recognized as an excellent company to work for and one of the best costumer services provider company, considered several times the best company to work for in Portugal by the Great Place to Work Institute and twice by Exame Magazine.

Your mission as a customer support agent is to support their activities offering the best quality service to their customers, while working with prestigious worldwide brands.

Your Role as a Customer Service Junior Engineer:
  • Queries on Client products, solutions, and architectures;
  • Recommendations on how to use and configure Client products;
  • Technical issues and fault diagnosis of Client products;
  • Troubleshooting problems with Client APIs and SDKs;
  • Troubleshooting operations or system problems related to Client resources;
  • Client console or official Client tools;
  • Financial affairs and account contract problems related to Client;
  • Third-party software configuration guidance and troubleshooting related toClient products.
Requirements
  • Fluency in English (C2 Level or Native);
  • Availability to work in rotating shifts
  • Any kind of previous experience with Linux
  • Be willing to relocate to Porto
  • Good time management skills
  • Team spirit and flexibility
Benefits
  • Competitive salary;
  • Meal vouchers;
  • Fixed-term, renewable employment contract;
  • Private health insurance
  • Extra bonuses

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