Application Support

1 dia atrás

Lisboa, Lisboa, Portugal Inetum Portugal Tempo inteiro
Company Description

Inetum is a European leader in digital services. Inetum's team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum's solutions aim at contributing to its clients' performance and innovation as well as the common good.

Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility.

Driven by its ambition for growth and scale, Inetum generated sales of 2.5 billion euros in

Job Description

The Application Support  role is responsible for the day‑to‑day operation, monitoring, and troubleshooting of business‑critical software applications. Acting as the primary point of contact for internal users and external customers, you will diagnose and resolve functional and technical issues, perform root‑cause analysis, and work closely with development, infrastructure, and business teams to ensure high‑availability, performance, and continuous improvement of the applications support.

Main Tasks:

  • Resolving incidents and support requests - Efficiency of the solutions provided.
  • Proper Communications to Operational Users regarding item resolution and status
  • Correct application of SLA and fulfil APS IT duties. Sharing the expertise and knowledge with the team
  • Internal Global Communication between APS IT Client teams.
  • Develop good understanding on the applications the team gives supports to (functional and technical). Applying the rules and the procedures in place.
Qualifications

Technical Skills:

  • Production processes (ITIL, monitoring, infrastructure
  • Proeficient in Oracle SQL / PL-SQL - Linux/Unix commands  
  • Production knowledge (Cloud, VM, RHEL, Oracle,…)   
  • Good knowledge of Funds industry or Knowledge and/or experience on the financial services industry 
  • Monitoring & Automation ( Ansible, Dynatrace, …) 

Language Skills:

  • Fluent in English
  • French is a plus

Soft Skills:

  • Communication skills - oral & written
  • Collaboration
  • Problem-Solving
  • Adaptability

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