Product Designer

About Us at GoCardless

GoCardless is a
global bank payment
company. Over
100,000 businesses
, from start-ups to household names, use GoCardless to collect and send payments through direct debit, real-time payments and open banking.

GoCardless processes
US$130bn+
of payments annually, across
30+ countries
; helping customers collect and send both
recurring
and
one-off payments
, without the chasing, stress or expensive fees. We use AI-powered solutions to improve payment success and reduce fraud. And, with open banking connectivity to over
2,500 banks
, we help our customers make faster, more informed decisions.

We are headquartered in the
UK
, with additional offices in
Australia
,
France
,
Ireland
,
Latvia, Portugal
and the
United States
.

At GoCardless, we're all about
supporting you
We're committed to making our hiring process
inclusive
and
accessible
. If you need extra support or adjustments, reach out to your
Talent Partner
— we're here to help

And remember: we don't expect you to meet every single requirement. If you're excited by this role,
we encourage you to apply

The role

We believe in making lives easier by building outstanding experiences.

We're looking for inspired and curious people to join the design function to help develop the culture, and define principles to set the direction for the future of GoCardless products.

The team strives to deliver meaningful change to the people and processes we serve. Whether it's an internal tool or an outward-facing product, we take pride in our craft, from insight to application.

This role focuses outside of our core payments offering to bring even more value to our customers through innovation and experimentation. This could include improvements to the payer experience making it easier for customers to choose GoCardless at checkout, or designing innovative AI products that help merchants make better decisions.

As the ideal candidate, you can work autonomously, can collaborate well with different teams, are familiar with all UX best practices, and have strong visual design skills. Existing experience with experimentation practices are beneficial.

What excites you

• You have a growth mindset
  , motivated by driving business outcomes.
• You care about craft
  and constantly strive to raise the bar of quality across products.
• You're a master of the end to end process
  , from researching and discovering problems through to designing the solution and providing input to delivery.
• You thrive in a collaborative environment
  and believe the best products are built through collaboration.
• You are passionate
  about designing and improving products by experimenting, prototyping and applying an iterative approach to validate ideas and learn.
• You care about the customer
  and design products to suit their needs.

What excites us

• Curiosity to learn:
  We want designers with an appetite to learn whether its customer needs, self-development, or embracing new technologies such as AI
• Innovative problem solving
  : We want designers who push the boundaries of what's possible when designing solutions
• You are a team player:
  We are a close team and thrive on collaboration, the sharing of ideas and honest critique

The Good Stuff

• Wellbeing
  : Dedicated support and medical cover to keep you healthy.
• Work Away Scheme
  : Work from anywhere for up to 90 days in any 12-month period.
• Hybrid Working
  : Our hybrid model offers flexibility, with in-office days determined by your team.
• Time Off
  : 22 vacation days, 3 volunteer days, and 4 wellness days annually.

Life at GoCardless

We're an organisation defined by our
values
; We
start with why
before we begin any project, to ensure it's aligned with our mission. We
make it happen
, working with urgency and taking personal accountability for getting things done. We
act with integrity
, always. We
care deeply
about what we do and we know it's essential that we
be humble
whilst we do it. Our Values form part of the GoCardless DNA, and are used to not only help us nurture and develop our culture, but to deliver impactful work that will help us to achieve our vision.

Diversity & Inclusion

We're building the
payment network of the future
, and to achieve our goal, we need a
diverse team
with a range of perspectives and experiences. As of July 2024, here's where we stand:

• 45% identify as women
• 23% identify as Black, Asian, Mixed, or Other
• 10% identify as LGBTQIA+
• 9% identify as neurodiverse
• 2% identify as disabled

If you want to learn more, you can read about our Employee Resource Groups and objectives
here
as well as our latest
D&I Report

Sustainability at GoCardless

We're committed to reducing our
environmental impact
and leaving a sustainable world for future generations. As co-founders of the
Tech Zero coalition
, we're working towards a
climate-positive future
. Check out our sustainability
action plan
here.

Find out more about Life at GoCardless via
X
,
Instagram
and
LinkedIn
.

We are headquartered in the
UK
with offices in
London
and
Leeds
, and additional locations in
Australia, France, Ireland, Latvia, Portugal
and the
United States.