IT Operations Manager

2 semanas atrás

Mozelos Portugal Inetum Portugal Tempo inteiro
Company Description

Inetum is a European leader in digital services. Inetum's team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum's solutions aim at contributing to its clients' performance and innovation as well as the common good.  

Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility.  

Driven by its ambition for growth and scale, Inetum generated sales of 2.5 billion euros in

Job Description

About the role

We are looking for an IT Operations Manager to lead and coordinate teams responsible for customer support and the operational management of critical IT services. This role is essential to ensure efficiency, quality, and continuous improvement of processes, aligned with contractual objectives and industry best practices.

Key responsibilities:

  • Manage the operation of customer support teams (Helpdesk, Field Support, GID, SCCM, Logistics, Asset Management, etc.).
  • Coordinate ticket distribution and task follow-up across multiple teams.
  • Promote and participate in operational meetings.
  • Build and maintain relationships with internal teams, external partners, and clients.
  • Develop and manage operational documentation (processes and procedures).
  • Create and manage reports to monitor operations, ensuring compliance with SLAs, KPIs, and OLAs.
  • Drive continuous improvement initiatives aligned with teams and contractual requirements.
  • Manage resources (absences, vacations, training, etc.).
  • Ensure alignment between operations and service management, including operational analysis reports.
  • Systematically monitor and support teams on-site.
  • Communicate fluently in English with stakeholders and operational teams.
Qualifications
  • Proven experience in IT operations management and team coordination.
  • Solid knowledge of MS Windows and hardware.
  • Basic understanding of networking.
  • Valid driving license in Portugal and availability for travel.
  • ITIL knowledge or certification (preferred).
  • Fluent English (mandatory).
  • Strong leadership, organizational, and communication skills.
Additional Information
  • Workplace type: On-site.
  • Location: Mozelos (Sta Mª Feira).

  • IT Operations Manager

    1 semana atrás

    Mozelos, Portugal Inetum Portugal Tempo inteiro

    Job DescriptionAbout the role We are looking for an IT Operations Manager to lead and coordinate teams responsible for customer support and the operational management of critical IT services. This role is essential to ensure efficiency, quality, and continuous improvement of processes, aligned with contractual objectives and industry best...

  • IT Operations Manager

    1 semana atrás

    Mozelos, Portugal Inetum Tempo inteiro

    Company Description Inetum is a European leader in digital services. Inetum’s team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good. Present in 19 countries with...

  • IT Operations

    Há 2 dias

    Portugal HN Services Portugal Tempo inteiro

    Estamos à procura de um IT Operations / Production para integrar uma empresa do setor financeiro, especializada em serviços de seguros e soluções digitais.O perfil ideal terá experiência em ambientes Agile e DevOps, garantindo a estabilidade, monitorização e evolução das soluções em produção. Terá como principais responsabilidades:Participar...

  • Engineering Operations Manager

    Há 7 dias

    Portugal YLD Limited Tempo inteiro

    **Engineering Operations Manager**: **Location**: Portugal (we have offices in Lisbon and Porto) **Department**: Engineering **Hours**: Full-time **About YLD**: Everything we do is to empower our clients to move forward. Our **purpose** is to help our clients develop the capabilities they need to outperform their competitors. Our **success** is a...

  • IT Senior Project Manager

    1 dia atrás

    Portugal KCS iT Tempo inteiro

    We’re looking for the special, unique and amazing YOU! @KCS IT, we look for the ones that stand out, for those that always want to be better and fight for it, and for those who have the same values that we do: dedication, energy, integrity, transparency, flexibility, trust, honesty, hard work, proactivity, teamwork. At KCS we stand for equality and value...

  • It senior project manager

    1 dia atrás

    Portugal KCS IT Tempo inteiro

    We’re looking for the special, unique and amazing YOU! @KCS IT, we look for the ones that stand out, for those that always want to be better and fight for it, and for those who have the same values that we do: dedication, energy, integrity, transparency, flexibility, trust, honesty, hard work, proactivity, teamwork. At KCS we stand for equality and value...

  • It Senior Project Manager

    Há 16 horas

    Portugal KCS iT Tempo inteiro

    We're looking for the special, unique and amazing YOU!@KCS IT, we look for the ones that stand out, for those that always want to be better and fight for it, and for those who have the same values that we do: dedication, energy, integrity, transparency, flexibility, trust, honesty, hard work, proactivity, teamwork. At KCS we stand for equality and value...

  • IT Senior Project Manager

    Há 18 horas

    Portugal KCS iT Tempo inteiro

    We’re looking for the special, unique and amazing YOU! @KCS IT, we look for the ones that stand out, for those that always want to be better and fight for it, and for those who have the same values that we do: dedication, energy, integrity, transparency, flexibility, trust, honesty, hard work, proactivity, teamwork. At KCS we stand for equality and value...

  • IT Senior Project Manager

    Há 8 horas

    Portugal KCS iT Tempo inteiro

    We’re looking for the special, unique and amazing YOU! @KCS IT, we look for the ones that stand out, for those that always want to be better and fight for it, and for those who have the same values that we do: dedication, energy, integrity, transparency, flexibility, trust, honesty, hard work, proactivity, teamwork. At KCS we stand for equality and value...

  • IT Senior Project Manager

    1 dia atrás

    Portugal KCS iT Tempo inteiro

    We’re looking for the special, unique and amazing YOU! @KCS IT, we look for the ones that stand out, for those that always want to be better and fight for it, and for those who have the same values that we do: dedication, energy, integrity, transparency, flexibility, trust, honesty, hard work, proactivity, teamwork. At KCS we stand for equality and value...