Customer Support Specialist

Há 7 dias


Aveiro, Aveiro, Portugal Cross Border Talents Tempo inteiro


Role Overview

We are looking for a French-speaking Customer Support Specialist to join an international customer service team supporting end-users of a leading telecommunications service provider.

In this role, you will assist customers across multiple channels, providing guidance on subscriptions, billing inquiries, and basic technical troubleshooting while delivering a high-quality customer experience.

Key Responsibilities
  • Handle incoming customer interactions via phone and/or digital channels

  • Answer questions related to subscriptions, billing, and service usage

  • Provide basic technical support and troubleshooting

  • Offer clear, accurate, and customer-focused solutions

  • Ensure customer satisfaction on every interaction

  • Follow internal procedures and quality guidelines

Candidate Profile
  • Native or near-native French (C2 level required)

  • No previous customer support experience required

  • Strong communication and problem-solving skills

  • Customer-oriented mindset and ability to work in a fast-paced environment

  • Willingness to work rotating shifts and on-site

Compensation & Benefits
  • Base Salary: €880 gross/month (paid over 14 salaries)

  • Performance Bonus: 140€ per 12 months

  • Meal Allowance: €7,63 per working day

  • Health Insurance: Since day 1 (but need to pay a monthly amount) It's free after 6 months of contract.

Location

Hybrid / On-site – Aveiro, Portugal

Work Schedule
  • Monday to Friday:  07:00 - 19:00 (Rotational shifts)
  • Days off: Saturday and Sunday

If youre ready to take the next step in your customer support career and work in a fast-paced, customer-focused environment, wed love to hear from you. Apply now and join an international team in Aveiro.




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