HR Process Improvement

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

You will be a core member of the Collaboration & Excellence Team in the Global HRSSC, playing a pivotal role in leading quality, documentation, and reporting initiatives for your respective Hub. You will be accountable for representing hub-level data and insights while contributing to global frameworks. By guiding peers, influencing stakeholders, and elevating standards, you will help shape operational excellence across geographies.

Key responsibilities include:

• Lead quality reviews and audits of HRSSC processes within your Hub, ensuring compliance, accuracy, and risk mitigation.
• Participate in global forums for hub-level reviews, ensuring transparency and accuracy.
• Drive the development, governance, and adoption of process documentation standards (SOPs, playbooks, frameworks).
• Oversight of work of junior team members and may provide some mentoring to strengthen quality and reporting practices across the HRSSC.
• Partner with stakeholders to identify issues, conduct root-cause analysis, and deliver sustainable solutions.
• Build or enhance dashboards/reports that provide actionable insights to senior leadership, enabling
• strategic decision-making.
• Lead initiatives for process standardization, automation, and continuous improvement across hubs.
• Serve as a subject-matter expert and advisor for projects impacting HRSSC operations.

You're Good At

• Applying established frameworks and standards to support documentation and reporting.
• Identifying potential challenges and suggesting practical, well-informed solutions.
• Working collaboratively with team members and stakeholders to achieve shared goals.
• Breaking down moderately complex problems and contributing to process improvements.
• Managing confidential data with integrity and professionalism.
• Summarizing and organizing hub- or global-level data to support reporting and decision-making.
• Managing workload effectively under pressure, with sound judgment and prioritization.
• Supporting process excellence through reliable execution and a continuous improvement mindset.

What You'll Bring

• A graduation degree; post-graduate degree or professional certification preferred.
• 5+ years of experience in shared services, quality/process improvement, or reporting/analytics roles.
• Proven expertise in tools such as Workday, ServiceNow, Microsoft Excel (advanced), Power BI/Tableau, PowerPoint, and Visio.
• Experience leading projects and influencing outcomes in a matrixed environment.
• Strong stakeholder management skills, with the ability to challenge constructively and build consensus.
• Fluency in English, both written and verbal.

Additional info

Why Join Us?

• Be part of a respected global brand that invests in its people.
• Exposure to world-class HR systems, like Workday.
• Work in a culture that prioritizes learning, diversity, and inclusion.
• Join a growing team where your work directly drives global impact.

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.

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