Branch & Regional Operations Manager (Reykjavik) - Relocation Package Included

ABOUT US

Indie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices.

With over one million nights rented through our travel platform, we have welcomed more than 300,000 travelers from 169 countries. We offer a comprehensive and expanding array of road trip possibilities: short-term RV rentals, long-term campervan subscriptions, and the possibility of buying one of our vehicles available for sale.

Rooted in a deep technological focus, our challenges are both exciting and demanding and require top talent and motivation to be successfully pursued. We are growing our team and looking for those interested in pursuing this dream with us and joining an ever-developing journey.

THE ROLE

Operational Leadership, Depot and Fleet Oversight

• Oversee and support day-to-day operations across multiple depots, ensuring adherence to company-wide operational standards and processes, as well as achievement of target KPIs. Promptly address any deviations from objectives related to Customer Satisfaction, Efficiency, and Availability.
• Align depot-level activities with company objectives, maintaining efficiency and service excellence.
• Manage fleet operations, scheduling, and staffing to optimize depot performance.
• Monitor, audit, and ensure compliance with safety, quality, and regulatory requirements.
• Conduct regular depot visits (approximately 75% travel) to assess operations and drive improvements, as expected. Additionally, ensure HQ visits align with a calendar to be defined.

People Management & Development

• Responsible for workforce planning, including capacity management, scheduling, shift allocation and resource utilization across the cluster, guaranteeing that all depots are efficiently staffed on a daily basis
• Directly manage, coach, and develop depot leaders within the cluster, fostering a high-performance culture.
• Lead onboarding, training, and performance management of depot leadership teams and guaranteeing that all staff is adequately trained
• Implement performance improvement plans and ensure alignment with regional KPIs.

Customer Experience & Service Quality

• Foster a customer-centric culture across all depots, with a focus on service quality and satisfaction.
• Oversee customer satisfaction metrics and issue resolution processes.
• Implement customer feedback mechanisms to continuously improve depot operations.
• Ensure oversight and adherence to health and safety standards and regulations across all depots, promoting a safe working environment for staff and customers.

Operational Efficiency & Performance Optimization

• Manage depot-level P&L and operational budgets, ensuring cost-effective operations without compromising service quality.
• Utilize data-driven decision-making to monitor and improve depot performance through operational KPIs.
• Drive improvements in depot layout, workflow optimization, and stock/inventory management.
• Collaborate with cross-functional teams (finance, HR, central operations) to enhance depot performance and remove operational blockers.
• Ensure the effective rollout of new tools, processes, and standard operating procedures within depots.

Crisis Management & Problem Solving

• Handle escalations, emergencies, and unexpected operational challenges in collaboration with depot leaders within the cluster.
• Develop and implement contingency plans to maintain smooth operations under all circumstances.
• Act as a key liaison between depot teams, regional teams (asset specialists, operations specialists, and support leads), and senior leadership to ensure swift issue resolution.

WHO ARE WE LOOKING FOR?

We're seeking a strategic, hands-on leader with strong operational expertise, team leadership capabilities, and a passion for driving efficiency at scale. The ideal candidate will have:

• 7 to 10 years of experience in multi-site operations management, preferably in logistics, retail, car rental, hospitality, or tourism.
• Proven leadership experience (3 to 5 years) with a strong ability to coach, mentor, and develop teams.
• P&L ownership experience, including budget management, workforce planning, and cost control.
• Strong analytical skills and experience working with KPIs and performance metrics.
• Exceptional problem-solving and decision-making skills, with the ability to handle escalations and operational challenges effectively.
• A customer-first mindset, ensuring top-tier service quality and traveler satisfaction.
• Excellent communication skills, with fluency in English (mandatory) and the local language (if applicable).
• A valid driver's license and willingness to travel between depot locations as needed.
• Availability to work weekends and public holidays when required.

THE INDIE COMMITMENT

• Being part of a young, fast-growing and innovative company where you make a difference;
• Career development opportunities in Field Operations and transition opportunities to our Offices in Lisbon, Mexico City or Manila;
• Continuous training and coaching to develop the skills that matter to you;
• Compensation package that includes Performance and Referral Bonuses;
• Free Road Trips, so you can experience Indie firsthand trips around Europe, North America and Oceania.

Are you ready to Go Indie?