Italian Technical Product Specialist

Há 7 dias

Lisboa, Lisboa, Portugal speakit Tempo inteiro

If you're looking to grow and be inspired, as a Technical Support Digital Ads in Lisbon, Portugal (On-Site) you will make use of your skills, supporting our client's different areas of social media. And be an active part in ensuring client guidelines, promoting, and actively participating in the service improvements provided to all users.

You will receive all the training needed, cutting-edge technologies, and the continuing support you'll need to succeed. About 80% of the managers and leaders have been promoted from within That's why our client offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.

Responsibilities:

As a Technical Support Digital Ads, you will:

  • From the beginning, you will take an active role in continuously seeking for initiatives to enhance service and improve the overall user experience.
  • Handle and resolve end to end product troubleshooting and customer support for our client advertising products, on case volumes across email and chat channels
  • Own and drive query resolution through collaboration within house Product Operations & Eng groups to resolve all types of generic, technical or product queries
  • Drive overall Customer Satisfaction metrics ensuring service quality through case journey, providing regular updates across touch points
  • Drive adherence to service levels across channels and achieve Best in Class productivity, impact resolution times for end customer
  • Partner with inhouse technical specialists to educate advertisers on product features and common issue types
Requirements
  • Are fluent, verbal and written in Italian (C1)
  • Have a degree in Marketing or related field
  • Have experience in Digital Marketing
  • Have experience on paid campaign management (mandatory)
  • Have experience in a Contact Centre, Service program for any Advertising Tech company
  • Have the ability to work as a team member, as well as independently
  • Are fluent with any social media products usage and basic understanding of digital advertising
Benefits

On offer:

In this role, we offer benefits that help you support your unique lifestyle:

  • Competitive salary (base and additional bonuses)
  • Central location in Lisbon, Portugal
  • Full paid training on the company and the project you'll be working on
  • Career development programs, specialized courses, and language classes
  • Free private health insurance after 6 months.
  • Meal allowance
  • Relocation package: Refund of the initial flight ticket / transport to Lisbon.
  • Accommodation provided by the company with bills included paying 280 euros per month.

  • German Technical Product Specialist

    Há 7 dias

    Lisboa, Lisboa, Portugal speakit Tempo inteiro

    If you're looking to grow and be inspired, as a Technical Support Digital Ads in Lisbon, Portugal (On-Site) you will make use of your skills, supporting our client's different areas of social media. And be an active part in ensuring client guidelines, promoting, and actively participating in the service improvements provided to all users.You will receive all...

  • Spanish Technical Product Specialist

    Há 7 dias

    Lisboa, Lisboa, Portugal speakit Tempo inteiro

    If you're looking to grow and be inspired, as a Technical Support Digital Ads in Lisbon, Portugal (On-Site) you will make use of your skills, supporting our client's different areas of social media. And be an active part in ensuring client guidelines, promoting, and actively participating in the service improvements provided to all users.You will receive all...

  • Customer Service Specialist

    Há 6 dias

    Lisboa, Lisboa, Portugal Nestlé Tempo inteiro

    Position SnapshotLocation:Linda-a-Velha / Braga (Portugal)Company:Nestlé Business ServicesFull-time/Hybrid mode or 100% Remote (after an initial learning period)C1/C2 level in ItalianAbout UsNestlé Business Services (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media, CRM and Consumer Engagement...

  • Technical Sales Support Specialist

    Há 6 dias

    Lisboa, Lisboa, Portugal ABB Tempo inteiro

    Na ABB, nós ajudamos as indústrias a se superarem - mais enxutas e mais limpas. Aqui, o progresso é uma expectativa - para você, sua equipe e o mundo. Como líder do mercado global, nós lhe daremos o que você precisa para que isso aconteça. Nem sempre será fácil, crescer requer coragem. Mas na ABB, você nunca correrá sozinho. Run what runs the...

  • In Sede: Specialista in Analisi Contenuti per la Sicurezza Digitale

    Há 6 dias

    Lisboa, Lisboa, Portugal JoB Training & Coaching Tempo inteiro

    On-Site Digital Content Safety Analyst (24/7 Rotative)Are you an ethical, detail-oriented professional fluent in Italian and English, committed to online safety in an On-Site, rotative environment?We are seeking diligent and resilient professionals to join our critical Content Integrity team as anOn-Site Digital Content Safety Analyst. This demanding role...

  • Manager, Product Development, Agentic Commerce

    Há 7 dias

    Lisboa, Lisboa, Portugal Mastercard Tempo inteiro

    Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships...

  • Product Managers

    1 semana atrás

    Lisboa, Lisboa, Portugal Amadeus Tempo inteiro

    Job Title Product Managers - Airport and Airline OperationsSummary Amadeus is always on the look-out for experienced Product Managers to join our team working on innovative solutions for the Airport and Airline industry. You'll operate with a high level of autonomy and collaborate across teams in a fast-paced, international environment. Experience in...

  • German-Speaking Support Specialist in Lisbon

    1 semana atrás

    Lisboa, Lisboa, Portugal Cbtalents Tempo inteiro

    Location: Lisbon, Portugal (On-site) Start Date: 08-January-2026 We are seeking a highly motivated and customer-focused individual to join our international team in Lisbon as a German-Speaking Technical Support Specialist. You will be the primary point of contact for our German-speaking user base, providing high-quality technical assistance and ensuring a...

  • Product Manager Júnior

    Há 6 dias

    Lisboa, Lisboa, Portugal Inetum Tempo inteiro

    Company Description Inetum is a European leader in digital services. Inetum's team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum's solutions aim at contributing to its clients' performance and innovation as well as the common good.  Present in 19 countries with a...

  • Product Manager Júnior

    Há 6 dias

    Lisboa, Lisboa, Portugal Inetum Tempo inteiro

    Company DescriptionInetum is a European leader in digital services. Inetum's team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum's solutions aim at contributing to its clients' performance and innovation as well as the common good.Present in 19 countries with a dense...