Technical Support Specialist – French Market – Remote
1 semana atrás
Portugal (Full Remote – Mainland only)
Start Date : 15 January
This role focuses on technical support for a French SaaS product, with an emphasis on SQL-based analysis and application-level troubleshooting.
Quarterly on-site presence in Porto is required, no experience needed.
ROLE OVERVIEW
You will join the technical support team of a French company providing a financial and accounting management solution for SMEs. The role focuses on Level 3 technical support, including advanced troubleshooting and database-level analysis.
KEY RESPONSIBILITIES
Handle technical support via phone, email, and chat
Analyze application errors and incidents
Perform SQL queries and data validations
Support users with application-related technical issues
Follow troubleshooting procedures and technical protocols
Ensure data accuracy and consistency
Contribute to process and incident improvements
REQUIREMENTS
Fluent French (spoken and written)
English level B2
Experience in technical support, helpdesk, or application support
Solid SQL knowledge is mandatory
Strong analytical and problem-solving skills
Clear technical communication and ticket management skills
WORKING CONDITIONS
Remote within mainland Portugal
On-site visit in Porto once every 4 months
40 hours/week, Monday to Friday
Working hours between 08:00–17:30 (rotational)
TRAINING
12 working days, 8 hours/day (in English)
Paid training: EUR net per week
Contract signed after successful training completion
COMPENSATION & BENEFITS
Gross monthly package up to 1,306.66 EUR
Private health insurance from day one
Long-term role with potential permanent contract
This role is intended for candidates with strong SQL skills and hands-on technical support experience who are comfortable working remotely with occasional on-site presence in Porto.
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