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IT Service Manager Trainee
2 semanas atrás
Job ID
486446
Posted since
25-Nov-2025
Organization
Global Business Services
Field of work
Internal Services
Company
Siemens S.A.
Experience level
Early Professional
Job type
Full-time
Work mode
Hybrid (Remote/Office)
Employment type
Fixed Term
Location(s)
- Alfragide - Lisboa - Portugal
- Amadora - Lisboa - Portugal
Siemens Global Business Services (GBS) enables Siemens units worldwide and external customers to accelerate their business transformation into a sustainable and digital future.
Our portfolio comprises services driven by expertise and the latest technology – with a strong focus on innovation and digitalization in areas like Finances, Business Administration, Human Resources, Procurement, Sales and After-Sales.
In our GBS Western Europe and Africa Hub we are already more than 1500 connected people, from over 50 different nationalities spread across 14 countries. If you value diversity and innovation, you'll feel right at home here
Discover our purpose, culture, and what makes GBS unique Check out here
Our Hire-to-Retire (H2R) business line delivers a variety of Human Resources services, supporting the complete lifecycle of an employee —from onboarding to off-boarding. We offer people-focused solutions in areas such as Global Mobility and Rewards, HR Administration, Payroll and Digital People Solutions.
Are you ready to be part of the change? Come join us
Your mission will be…
As an IT Service Manager Trainee, you will take on a pivotal role, providing support in:
- Ensuring the IT and cybersecurity compliance of applications aligns with industry standards and regulatory requirements.
- Cultivating and nurturing robust relationships with stakeholders and customers to gain insight into their unique needs and provide tailored solutions.
- Promptly addressing customer issues and concerns with professionalism to maintain high levels of satisfaction.
- Collaborating closely with cross-functional teams to facilitate seamless IT service management and customer support.
- Identifying opportunities for service enhancement and implementing strategies to boost the quality and efficiency of IT service delivery.
We are looking for someone with…
- Academic background in IT or related fields is preferred, though this is not mandatory;
- Adaptability – Quick learner with the ability to adapt to new tools, technologies, and processes;
- Drive and problem-solving mindset – A proactive approach to identifying and resolving issues;
- Positive and collaborative attitude – Eagerness to learn and contribute to team success;
- Strong communication skills in English (verbal and written) – Ability to effectively interact with team members, stakeholders, and end-users;
- Basic understanding of IT infrastructure and services – Knowledge of networks, cloud services, or enterprise applications is advantageous;
- Experience with ticketing/ITSM tools – Familiarity with Jira, ServiceNow, or similar platforms is a plus;
- Proficiency in MS Office applications (Excel, PowerPoint, Word, Teams);
- Attention to detail – Ensuring accuracy in documentation and process execution;
- Customer-focused mindset – Understanding the importance of service quality and user satisfaction;
- Eagerness to grow – Commitment to continuous learning and professional development in IT Service Management;
- Team player – Willingness to support colleagues and contribute to a positive team culture.
What We Offer:
- 12-Month Paid Internship: Kick-start your career with hands-on experience in a global tech leader.
- Flexible & Hybrid Work: Balance your studies and personal life with a modern, flexible schedule.
- Health & Well-being: Comprehensive health insurance and active sports groups to keep you feeling your best.
- Grow Every Day: Access online learning platforms, mentoring, and training programs to boost your skills.
- Community & Perks: Join volunteer initiatives, enjoy partner discounts, and make the most of our convenient shuttle service.
Please attach your CV in English to your application.
Create a better #TomorrowWithUs #Siemens
Siemens is deeply committed to fostering a diverse and inclusive environment. We are proud to be an equal opportunity employer and strongly encourage applications from a wide array of talented individuals
