Rooms Division Manager

Viceroy Hotels

Viceroy Hotels & Resorts inspires travelers with one-of-a-kind authentic lifestyle experiences that bring together provocative design and intuitive service in sought-after locations. A leader in modern luxury, Viceroy's vibe-led hospitality is guided by the brand promise "Remember to Live," an affirmation to create lifelong memories for each guest. As an industry leader in creativity and innovation, our hotels draw upon the diverse backgrounds and talent of our extraordinary team for optimal success.

Location

Viceroy Algarve at Ombria  Estr. do Olival, Portugal

Close to Loulé and harmoniously integrated into a sumptuous surrounding landscape, Ombria is home to the 5-star Viceroy Hotel, a SPA, 7 restaurants and a signature golf course offering a unique lifestyle to all who visit it. Our Spa is distinguished by a holistic approach, where love, connection and the deep well-being of customers are at the heart of our mission. Our future 1,800 m2 Spa composed of individual & duo massage cabins, beauty & hairdressing area, a Suite, a thermal area with indoor & outdoor swimming pool, Spa cafe, will allow you to put all your skills into practice and work with local brands and products as well as international brands that respect our values. A setting and an atmosphere in the heart of the Algarve that will allow you to guide our customers towards a moment of reconnection and total relaxation where self-love is our watchword.

Overview

The Rooms Division Manager is responsible for overseeing the day-to-day operations of the Front Office, Housekeeping, Guest Services, and related departments to ensure the highest levels of guest satisfaction, service standards, and operational efficiency. This role requires a strong leader with exceptional guest service skills, financial acumen, and the ability to motivate and develop teams while maintaining the brand's reputation for excellence.

Responsibilities

Ensure the delivery of personalized, seamless service across Front Office, Housekeeping, Concierge, and Guest Services.

Handle VIP guests and resolve guest concerns promptly, turning challenges into positive experiences.

Monitor guest satisfaction scores and implement action plans to continuously improve service delivery.

Oversee daily operations of the Rooms Division, ensuring smooth coordination between departments.

Maintain high standards of cleanliness, maintenance, and presentation throughout all guest areas.

Implement and enforce SOPs, ensuring compliance with brand and resort standards.

Coordinate with other department heads (F&B, Spa, Engineering, Security) to optimize guest experience.

Develop and manage the Rooms Division budget, including forecasting, labor management, and cost control.

Analyze key performance indicators (occupancy, ADR, RevPAR, GOP) and implement initiatives to maximize profitability.

Oversee inventory control of linens, amenities, and supplies.

Lead, coach, and develop department managers and supervisors to achieve operational goals.

Foster a culture of engagement, accountability, and continuous improvement.

Recruit, train, and retain top talent, ensuring compliance with Portuguese labor laws and resort policies.

Ensure compliance with all local laws and regulations, including hygiene, safety, and labor requirements.

Champion sustainability and environmental initiatives in line with the resort's goals.

Qualifications

General Qualifications included but not limited to:

• Degree in Hospitality Management or related field preferred.

• Minimum 5 years of leadership experience in Rooms Division or Front Office in a luxury hotel or resort environment.

• Strong knowledge of property management systems (Opera, Fidelio, or similar).

• Excellent communication skills in English and Portuguese (additional languages a plus).

• Proven track record of delivering exceptional guest experiences while achieving financial targets.

• Culturally sensitive, adaptable, and comfortable working in an international resort environment.

• Guest-centric mindset with strong problem-solving skills.

• Leadership presence with ability to inspire and motivate multicultural teams.

• Strong organizational and analytical abilities.

• Financial literacy and ability to manage budgets and KPIs.

• Flexibility and resilience in a fast-paced, seasonal resort setting

  
  
  

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