Technical Customer Support Representative

Há 6 dias

Lisboa, Lisboa, Portugal JUJUR Tempo inteiro

Position: Technical Customer Support Representative

Location: Lisbon, Portugal

Work model: on site

Employment type: fixed term (6 months) with possibility of extension / permanent contract

DUTIES AND RESPONSIBILITIES:

  • Communicate with clients through various channels including phone, email, chat, and messaging platforms.
  • Assist with general inquiries, product information, and basic technical support.
  • Ensure messaging aligns with organizational tone and communication standards across all interactions.
  • Refer complex issues to appropriate internal teams or higher-level support.
  • Work collaboratively with technical staff to address and resolve service requests.
  • Organize and manage assigned support cases while adhering to team guidelines and priorities.

REQUIREMENTS:

  • Native / fluent in German (C2) both verbal and written. Fluent in English (minimum B2 level)
  • Strong verbal and written communication skills across various platforms (phone, email, chat, social media).
  • Basic understanding of customer service principles and the ability to follow standard procedures.
  • Ability to handle technical inquiries and troubleshoot common issues with guidance.
  • Ability to quickly learn new software and technologies
  • Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment.
  • Organized, detail-oriented, and able to manage multiple tasks simultaneously.
  • Willingness to learn and adapt in a fast-paced or evolving support environment.

OFFER:

  • Opportunity to work with a leading global travel & tourism brand
  • Competitive salary with performance-based incentives
  • Professional growth opportunities within the BPO industry
  • Collaborative and supportive work environment
  • Access to exclusive travel perks and discounts
  • And many more

  • Technical Customer Support Representative

    Há 2 dias

    Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

    Job Description: Technical Customer Support Representative (Lighting Solutions)Are you passionate about providing exceptional technical support while working in a dynamic industry? Join our team, a leader in cutting-edge lighting solutions for professionals, consumers, and the Internet of Things. Our innovative, energy-efficient products and systems enhance...

  • Italian Customer Support Representative

    1 semana atrás

    Lisboa, Lisboa, Portugal CBT Tempo inteiro

    Job Title: Italian Customer Support Representative (Hybrid – Remote & Onsite)Location: Lisbon, PortugalJob Type: Full-timeDepartment: Customer SupportAbout Us:Join an innovative, global company that is redefining customer service We are a fast-growing brand dedicated to delivering exceptional experiences for our customers worldwide. We believe in the power...

  • Technical Support Representative

    Há 6 dias

    Lisboa, Lisboa, Portugal Dashlane Tempo inteiro

    About DashlaneDashlane's mission is to deliver the credential security every business and employee needs to thrive. Millions of consumers, and over 25,000 brands worldwide, such as Michelin, Air France, and Forrester, trust Dashlane for industry-leading innovations, patented zero-knowledge security, and an unmatched user experience. Founded in Paris,...

  • Customer Support Representative

    Há 2 dias

    Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

    Job Summary: We are looking for a bilingual Customer Support Representative fluent in Dutch and English to join our dynamic support team. You will be responsible for delivering outstanding customer service to our Dutch- and English-speaking users by handling inquiries, solving problems, and ensuring a seamless experience across all touchpoints. This role is...

  • Spanish Technical Support Representative

    Há 2 dias

    Lisboa, Lisboa, Portugal SkillMatch Solutions Tempo inteiro

    Join an industry leader in creative software, and become a Technical Support Representative, where you'll play a vital role in empowering our users to bring their ideas to life.About the Role:In this dynamic role, you'll be the first line of support for our Spanish and English speaking customers across the globe. You'll provide exceptional service by...

  • Customer Support Representative

    Há 2 dias

    Lisboa, Lisboa, Portugal Polylia Language Hub Tempo inteiro

    Position:Customer Support Representative (Dutch Speaking)Location:Santos, Lisbon – PortugalWork Model:On-siteStart Dates:2 February 2026 | 16 February 2026Schedule:Rotative shifts, Monday to Saturday, 08:00–20:00Job Description:We are looking for Dutch-speaking Customer Support Representatives to join an international team in Santos (Lisbon). The role...

  • Customer Support Representative

    2 semanas atrás

    Lisboa, Lisboa, Portugal Uber Tempo inteiro

    About The RoleThe Community Operations organization at Uber is responsible for delivering world-class customer support to riders, drivers, eaters, and couriers, and Uber's Centers of Excellence (COEs) are contact management centers dedicated to making that happen 24/7.At our COEs, we hire Community Support Representatives, Managers, and many other important...

  • Customer Support Representative

    Há 2 dias

    Lisboa, Lisboa, Portugal Cbtalents Tempo inteiro

    Position: Customer Support Representative (Dutch Speaking) Location: Santos, Lisbon – Portugal Work Model: On-site Start Dates: 2 February 2026 | 16 February 2026 Schedule: Rotative shifts, Monday to Saturday, 08:00–20:00 Job Description: We are looking for Dutch-speaking Customer Support Representatives to join an international team in Santos (Lisbon)....

  • Danish speaking Technical Customer Support Representative in Lisbon

    Há 6 dias

    Lisboa, Lisboa, Portugal The Lemon Consulting Tempo inteiro

    Position: Technical Customer Support RepresentativeLocation: Lisbon, PortugalWork model: On siteEmployment type: Fixed term (6 months) with possibility of extension / permanent contractRemuneration: Base salaryDUTIES AND RESPONSIBILITIES:Communicate with clients through various channels including phone, email, chat, and messaging platforms.Assist with...

  • Danish speaking Technical Customer Support Representative in Lisbon

    Há 2 dias

    Lisboa, Lisboa, Portugal The lemon Consulting Tempo inteiro

    Position: Technical Customer Support Representative Location: Lisbon, Portugal Work model: On site Employment type: Fixed term (6 months) with possibility of extension / permanent contract Remuneration: Base salary DUTIES AND RESPONSIBILITIES:Communicate with clients through various channels including phone, email, chat, and messaging platforms.Assist with...